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Returning Seats

Richard Dotson Jr.
$organization

Good Afternoon!

We are trying to return a package  (1 seat for all four of our programs) and the seats are showing on the map as ticketed/printed.

When we go into the order, they show up as red and not green(except on the individual show maps, where they are green).

When trying to return them I get this message:  TP_UN_Confirm_Ticket.  No seats found for specified performance or package.

Everything looks good with the order.....any ideas!!!!!

  • $organization in reply to Sandra Ashby

    Hi Richard (this is a resend as my last post got cut)

     

    I’d suggest that you open a support ticket for this and attach a profile of the order. In SQL Server Mgmt Studio, in the impresario database, output to text  and run

     

    EXEC PORD ### -- replace ### with the order number

     

    For your own curiosity you may want to look at the output yourself as it shows everything about an order and you can see if something is awry even though it looks OK in Tessitura.

     

    Cheers

    Sandra

  • $organization in reply to Sandra Ashby
    Thank you Sandra!
     
    Richard Dotson
     
    Box Office Manager
    Miami City Ballet
    Phone:  305-929-7000  Ext:  1300
    Fax:    305-929-7012
     
     
     
     
     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sandra Ashby
    Sent: Tuesday, September 15, 2009 7:07 PM
    To: Richard Dotson, Jr.
    Subject: Re: [Tessitura Ticketing Forum] RE: Returning Seats

    Hi Richard (this is a resend as my last post got cut)

     

    I’d suggest that you open a support ticket for this and attach a profile of the order. In SQL Server Mgmt Studio, in the impresario database, output to text  and run

     

    EXEC PORD ### -- replace ### with the order number

     

    For your own curiosity you may want to look at the output yourself as it shows everything about an order and you can see if something is awry even though it looks OK in Tessitura.

     

    Cheers

    Sandra

    From: Sandra Ashby <bounce-sandraashby2064@tessituranetwork.com>
    Sent: 9/15/2009 5:43:22 PM

     

    For your own curiosity you may want to look at the output yourself as it shows everything about an order and you can see if something is awry even though it looks OK in Tessitura.

     

    Cheers

    Sandra

     




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