Good morning,
We had an error in our TPAHTS log yesterday associated with a reprint request and were wondering if anyone else had experienced the same sort of error.
When the associate created the account for the patron they accidentally entered the wrong email address. Upon speaking with the patron the email address was corrected and a PAH Reprint Request was submitted from the order.
The patron called back 30 minutes later after still having not received their tickets and a hard set was printed and mailed by post.
Looking in the logs this morning the error message that was generated was "Order has no seats to be ticketed." I don't know if this was due to the change in eaddress, or the manner in which it was changed, but thought I'd reach out to the community before going to support.
Cheers!Short
Hi Christopher.
I'm wondering how you resolved this.
We're in the process of testing this and I've got one order than seems to be stuck in a 'loop'.
I've issued a reprint, cancelled the reprint, but it now seems to just create an error on evevy polling interval
ThanksAryaguna
Hi Aryaguna,
Do you have Allow Reprint checkbox checked in the TR_PAHT_CONFIGURATION table?
I had forgotten that I'd decided to turn off reprints since you cannot execute a partial reprint of an order that has been set to the PAH Delivery Method.
We reprinted the tickets to stock and that effectively stopped the TPAHTS from trying to print the order.