We're in the middle of our renewal period and our first production of next season cancelled their tour. The bulk of our subscriptions are flex packages. I have a 2 part question.
1. How do I pull a list of patrons who selected that production, even though half of the orders are still unseated and have not created a ticket history record?
2. We have a replacement show. What's the best way to change the production and assign all patrons to the new show? Could I just change the name/date/perf code within the same Production Title/Season/Performance line I have for the original show?
Thanks for your help!
Shelley
Another thought, although I’m coming to the conversation a bit late (save it for next time, maybe?) –
Use the Order Search screen to return all the paid, unseated orders for that production, filtering by MOS if needed. Save the results of the Order Search as a list. If need be, you can use Cumulative Search to find multiple sets of constituents and append them to one result set.