We're in the middle of our renewal period and our first production of next season cancelled their tour. The bulk of our subscriptions are flex packages. I have a 2 part question.
1. How do I pull a list of patrons who selected that production, even though half of the orders are still unseated and have not created a ticket history record?
2. We have a replacement show. What's the best way to change the production and assign all patrons to the new show? Could I just change the name/date/perf code within the same Production Title/Season/Performance line I have for the original show?
Thanks for your help!
Shelley
I actually found the list by running a T-Stats report and saving it as a list. I remembered it didn’t rely on the ticket history.
So I’m going to test my theory of changing the production name in Tessitura Test. Wish me luck!
Shelley Salinas
Box Office Manager
COCA
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Shelley SalinasSent: Saturday, May 24, 2014 11:08 AMTo: Shelley SalinasSubject: [Tessitura Ticketing Forum] Pull list w/ unseated tickets
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Hi Shelley,
I've never had a problem with changing date/time/name for performances in those circumstances so you should be right!
With unseated orders, you can also use Order Search (click the chiclet next to Order No field in Ticket Orders) then you can select your filters including unseated/unpaid and then save as a List.
Cheers,
Kevin