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Reprint Flag on Ticket Design

Becci Brace
$organization

Hello,

We have the reprint flag on our ticket design, but it seems to be printing on all tickets, regardless of whether the tickets have been printed or not.  I referenced an account immediately after printing and there is only one printing on the order history, yet the reprint flag is still on. 

Any thought?

Thanks!

Becci Strickland

  • $organization

    Trying again on this post....bueller...bueller....

    Thanks!

  • Former Member
    Former Member $organization in reply to Becci Brace

    Hi Becci,

     

    What ticket design element are you using?  When using the Reprint Flag data element only reprinted tickets should have the dup flag appear.  I would check your ticket design and if all looks correct open a support ticket.

     

    Cheers!  James

     

    cid:image001.jpg@01CA3A9E.EC96CCB0

    James D. Quigley

    Implementation\Application Specialist

    Tessitura Network

    +1 888 643 5778 ext 312  Office

    0400701516 Mobile

    JQuigley@tessituranetwork.com

     

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Becci Strickland
    Sent: Thursday, 8 October 2009 2:20 AM
    To: James Quigley
    Subject: Re: [Tessitura Ticketing Forum] Reprint Flag on Ticket Design

     

    Trying again on this post....bueller...bueller....

    Thanks!

    From: Becci Strickland <bounce-beccistrickland7719@tessituranetwork.com>
    Sent: 9/6/2009 12:24:32 PM

    Hello,

    We have the reprint flag on our ticket design, but it seems to be printing on all tickets, regardless of whether the tickets have been printed or not.  I referenced an account immediately after printing and there is only one printing on the order history, yet the reprint flag is still on. 

    Any thought?

    Thanks!

    Becci Strickland




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