Can't reprint tickets that are part of a subscription

Wendell,

You have probably checked this but this happened to us on year when someone had inadvertently removed the MOS from the Package or Performance within the Package and/or the dates had expired for that MOS.  It is worth a double check if you haven’t done so already.

Thanks,

Janna

Janna Ellis

Director, Yale Tessitura Consortium

203-432-8822

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Thursday, February 13, 2014 9:58 AM
To: Ellis, Janna
Subject: [Tessitura Ticketing Forum] Can't reprint tickets that are part of a subscription

Good day, and hoping everyone a good Valentine's Eve ..
This is probably "Tessitura 101".  I've searched the Tessitura KB and forums, but can't determine the solution.

Our Box Office is often asked to reprint tickets to subscription orders (not PAH tickets, but "hard" tickets), but problems sometimes occur.

The agent will locate the patron's order, select the Sub Line Items tab, select the show(s), and click Print Ticket.

In the Print Order box, Reprint Printed is checked, the Ticket Printer is valid, and the agent clicks OK.
Nothing happens; the tickets are not re-printed.

If the agent clicks Receipts and/or Header, the printer does generate the items.
 

The ticket status is TPD (ticketed/paid), the agent has security access to all items of the order (price type, MOS, etc.).
In Security, the Box Office group has full access to all "Ticketing" objects, including Ticket Printing and Ticket Reprinting.

It appears the problem *does not* exist with patron orders for single shows, only shows that are part of a subscription.

Any suggestions would be welcome

Thanks
Wendell Baskin
Bass Hall - Fort Worth
wbaskin@basshall.com

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Wendell,

You have probably checked this but this happened to us on year when someone had inadvertently removed the MOS from the Package or Performance within the Package and/or the dates had expired for that MOS.  It is worth a double check if you haven’t done so already.

Thanks,

Janna

Janna Ellis

Director, Yale Tessitura Consortium

203-432-8822

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Wendell Baskin
Sent: Thursday, February 13, 2014 9:58 AM
To: Ellis, Janna
Subject: [Tessitura Ticketing Forum] Can't reprint tickets that are part of a subscription

Good day, and hoping everyone a good Valentine's Eve ..
This is probably "Tessitura 101".  I've searched the Tessitura KB and forums, but can't determine the solution.

Our Box Office is often asked to reprint tickets to subscription orders (not PAH tickets, but "hard" tickets), but problems sometimes occur.

The agent will locate the patron's order, select the Sub Line Items tab, select the show(s), and click Print Ticket.

In the Print Order box, Reprint Printed is checked, the Ticket Printer is valid, and the agent clicks OK.
Nothing happens; the tickets are not re-printed.

If the agent clicks Receipts and/or Header, the printer does generate the items.
 

The ticket status is TPD (ticketed/paid), the agent has security access to all items of the order (price type, MOS, etc.).
In Security, the Box Office group has full access to all "Ticketing" objects, including Ticket Printing and Ticket Reprinting.

It appears the problem *does not* exist with patron orders for single shows, only shows that are part of a subscription.

Any suggestions would be welcome

Thanks
Wendell Baskin
Bass Hall - Fort Worth
wbaskin@basshall.com

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!