Scalping Tickets

Hi Lisa,

For our series events, we do offer the option to donate back tickets.  However, in the case of outside renters, this is not an option.  Only in VERY limited cases do I tell patrons they may sell to other ticketbuyers – but they must situate themselves far away from the BO window.

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

For a few of our most popular NGLive events we have experienced some scalping happening right in our lobby in front of us. We are working with our Development team to offer an option for patrons to donate their ticket back to us (and in turn receive a receipt) so that we can re-sell these tickets at face value. While we hope this will help I wanted to see what other policies exist for unused/unwanted tickets the night of a show. Additionally, how do you deal with scalping?

Thanks,

Lisa

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Hi Lisa,

For our series events, we do offer the option to donate back tickets.  However, in the case of outside renters, this is not an option.  Only in VERY limited cases do I tell patrons they may sell to other ticketbuyers – but they must situate themselves far away from the BO window.

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

For a few of our most popular NGLive events we have experienced some scalping happening right in our lobby in front of us. We are working with our Development team to offer an option for patrons to donate their ticket back to us (and in turn receive a receipt) so that we can re-sell these tickets at face value. While we hope this will help I wanted to see what other policies exist for unused/unwanted tickets the night of a show. Additionally, how do you deal with scalping?

Thanks,

Lisa

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!