Hello Good People:We are considering a move from Transcend to Element for our credit card gateway (only) and have questions as to the experience others may have had using it. Anyone out there able to answer the following:Would we still be able to isolate various credit card types (Visa web, vs Visa card present, for example) in both processing and reporting?Might it be a simpler process to refund cards in a card present payment method (by 'choosing' an existing credit card in the patron's account), when the card isn't present? That was a terribly constructed question, and for that I ask forgiveness. This currently doesn't function unless the card is swiped; though it looks like Tessitura accepts it, Transcend doesn't process the refund.
Any other thoughts and concerns, or even kudos would be deeply appreciated.
Happy New Year!
Kindly,
Mark
The Element Payment Services data reporting tool referenced in this Forum thread has been posted in the TASK "Version Upgrades and Patches" workspace Solution #32 (Tessitura Optional Components). The Solution #32 attachment for this Element reporting tool includes the files and instructions required to install the utility. Please note that this tool was developed for testing purposes and is provided as beta software. The Network has not committed to further development or support of this utility but as it has proven useful for a few test licensees we have made it publicly available in TASK.
Bob
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett Sent: Wednesday, January 29, 2014 4:27 PM To: Robert Bell Subject: Re: [Tessitura Ticketing Forum] Element credit card gateway
Hello Good People!
Thank you all so very much for the useful, helpful, wise information. We would love to gain access to the Tessitura tool to which you are referring. As of now we don't have that table in our system tables.
Do you know who at Tessitura we might ask about getting this tool?
Thanks again for your helpful advice!
From: Jon Ballinger <bounce-jonballinger5072@tessituranetwork.com> Sent: 1/29/2014 1:01:16 PM
We are doing something similair to the download tool . Basically we have an SSIS package getting the data from Element and populating a local table, which we used for enhanced reporting.
Jon
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!