Element credit card gateway

Ø  Would we still be able to isolate various credit card types (Visa web, vs Visa card present, for example) in both processing and reporting?

We were able to do this.  However this takes multiple merchant accounts.  The hardest side for us was the fact that we were using a “gateway” account from Element Payment Services.  And now we are pulling some reports from our bank not the Transcend Server.

Ø  Might it be a simpler process to refund cards in a card present payment method (by 'choosing' an existing credit card in the patron's account), when the card isn't present? That was a terribly constructed question, and for that I ask forgiveness.  This currently doesn't function unless the card is swiped; though it looks like Tessitura accepts it, Transcend doesn't process the refund. 

I think I understand what you are talking about.  And I belive that we are able to do this.

Ø  Any other thoughts and concerns, or even kudos would be deeply appreciated.

Glad to have a conversation with you about our experiences.  Think that I can provide some insights that may be helpful.

--Tom Brown

tbrown@bam.org

718-724-8135

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Thursday, January 09, 2014 2:34 PM
To: Thomas Brown
Subject: [Tessitura Ticketing Forum] Element credit card gateway

Hello Good People:
We are considering a move from Transcend to Element for our credit card gateway (only) and have questions as to the experience others may have had using it.  Anyone out there able to answer the following:
Would we still be able to isolate various credit card types (Visa web, vs Visa card present, for example) in both processing and reporting?
Might it be a simpler process to refund cards in a card present payment method (by 'choosing' an existing credit card in the patron's account), when the card isn't present? That was a terribly constructed question, and for that I ask forgiveness.  This currently doesn't function unless the card is swiped; though it looks like Tessitura accepts it, Transcend doesn't process the refund. 

Any other thoughts and concerns, or even kudos would be deeply appreciated.

Happy New Year!

Kindly,

Mark

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Ø  Would we still be able to isolate various credit card types (Visa web, vs Visa card present, for example) in both processing and reporting?

We were able to do this.  However this takes multiple merchant accounts.  The hardest side for us was the fact that we were using a “gateway” account from Element Payment Services.  And now we are pulling some reports from our bank not the Transcend Server.

Ø  Might it be a simpler process to refund cards in a card present payment method (by 'choosing' an existing credit card in the patron's account), when the card isn't present? That was a terribly constructed question, and for that I ask forgiveness.  This currently doesn't function unless the card is swiped; though it looks like Tessitura accepts it, Transcend doesn't process the refund. 

I think I understand what you are talking about.  And I belive that we are able to do this.

Ø  Any other thoughts and concerns, or even kudos would be deeply appreciated.

Glad to have a conversation with you about our experiences.  Think that I can provide some insights that may be helpful.

--Tom Brown

tbrown@bam.org

718-724-8135

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Thursday, January 09, 2014 2:34 PM
To: Thomas Brown
Subject: [Tessitura Ticketing Forum] Element credit card gateway

Hello Good People:
We are considering a move from Transcend to Element for our credit card gateway (only) and have questions as to the experience others may have had using it.  Anyone out there able to answer the following:
Would we still be able to isolate various credit card types (Visa web, vs Visa card present, for example) in both processing and reporting?
Might it be a simpler process to refund cards in a card present payment method (by 'choosing' an existing credit card in the patron's account), when the card isn't present? That was a terribly constructed question, and for that I ask forgiveness.  This currently doesn't function unless the card is swiped; though it looks like Tessitura accepts it, Transcend doesn't process the refund. 

Any other thoughts and concerns, or even kudos would be deeply appreciated.

Happy New Year!

Kindly,

Mark

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!