I need to track which of our members are utilizing their ticket benefits for each show. I thought I could do this by pulling a list of members who bought tickets for a certain performance, and then setting up an output set that would include "Payment Method". We are using "On Account Box Office" as the payment method for processing tickets bought with on account credit and "Member Voucher Redeem" as the payment method for ticket bought with member vouchers.
However, currently Payment Method is not an output set element, so I need to add it. Is this possible, and will it get me what I want? Or, are there any reports I could pull that would get me this information? Any help would be much appreciated!
Does this report go by any other name? I looked for it before, because I saw some people suggesting it on the forum, however it’s not in our list of reports. Is there a reason we’re not seeing it, and a way we could get access to it?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of James DavisSent: Thursday, January 02, 2014 4:12 AMTo: Katie BirgeSubject: Re: [Tessitura Ticketing Forum] Adding Payment Method to Output Set
Hi Katie,Could you try running your list of members through the 'Performance Transaction Detail' report and selecting your relevant payment methods?This report would give you the staff ID number, order number, date, GL Information, Performance Info, Spend etc for anyone in the list who has used those payment methods.When exported to excel it also provides the names of the constituents.James
From: Katie Birge <bounce-katiebirge3617@tessituranetwork.com>Sent: 12/27/2013 6:24:06 PM
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Hi Katie,
The report should be in the Ticketing Box Office report folder. If you are not seeing it, get in touch with whoever handles security setup for your Tessitura installation. They can grant your user group access to it.
- Levi