Timed-Entry ticket builds for G/A Exhibitions

Hi,

The Science Museum uses the price zones for special exhibits, which typically admit at 15 minute intervals throughout the day, we didn’t want to be managing up to 48 special exhibit performances per day (we do set up our 6-12 hourly Omnitheater films as separate performances throughout the day). We usually are able to reuse the same facility, and so don’t have the hassles of building new facilities for each exhibit. We’re also not on T-New, our coding indicates sold out or past times.

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Andrew Serong
Sent: Saturday, November 16, 2013 4:21 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Timed-Entry ticket builds for G/A Exhibitions

We are currently weighing up our options for how to approach a ticket build for a timed-entry general admission exhibition that runs for around five to six months.

In the past, we've always built timed-entry exhibitions as single day performances, and used Price Zones to separate out each entry time. There was some simplicity to be gained from this approach - both in the product catalog and for reporting purposes, grouping all the entry times into a single day.

This time around, we're exploring the idea of building each entry time as a stand-alone general admission performance. There are a few benefits we think this will give us: in TNEW, each entry time will drop off correctly after it has elapsed, and we'll likely use the Calendar in TNEW with keyword filtering so that entry time selection is a smooth experience. Importantly though, this process should avoid the time-consuming facility build process we've conducted in the past for each exhibition's specific entry time requirements.

Does anyone here have any experience in building timed-entry exhibitions for other orgs? We're very keen to hear if others have taken the separate performance approach and if there are any troublesome issues that came up along the way.

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Hi,

The Science Museum uses the price zones for special exhibits, which typically admit at 15 minute intervals throughout the day, we didn’t want to be managing up to 48 special exhibit performances per day (we do set up our 6-12 hourly Omnitheater films as separate performances throughout the day). We usually are able to reuse the same facility, and so don’t have the hassles of building new facilities for each exhibit. We’re also not on T-New, our coding indicates sold out or past times.

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Andrew Serong
Sent: Saturday, November 16, 2013 4:21 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Timed-Entry ticket builds for G/A Exhibitions

We are currently weighing up our options for how to approach a ticket build for a timed-entry general admission exhibition that runs for around five to six months.

In the past, we've always built timed-entry exhibitions as single day performances, and used Price Zones to separate out each entry time. There was some simplicity to be gained from this approach - both in the product catalog and for reporting purposes, grouping all the entry times into a single day.

This time around, we're exploring the idea of building each entry time as a stand-alone general admission performance. There are a few benefits we think this will give us: in TNEW, each entry time will drop off correctly after it has elapsed, and we'll likely use the Calendar in TNEW with keyword filtering so that entry time selection is a smooth experience. Importantly though, this process should avoid the time-consuming facility build process we've conducted in the past for each exhibition's specific entry time requirements.

Does anyone here have any experience in building timed-entry exhibitions for other orgs? We're very keen to hear if others have taken the separate performance approach and if there are any troublesome issues that came up along the way.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!