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Order Printing Troubleshooting

Tim Chandler
$organization

Please ignore the below. Problem solved. Someone added an extra screen to my facility, called it something wacky and left it there. !!!

 

I've been printing events all morning and now one event will not give me the option to print in the ticket order screen.

 

Does anyone have any suggestions?

I have already checked:
The Season is active (all the one season as the other events I've printed)
The event is on sale.
The MOS is ticked to print
The order is paid!
The source code is active/same as earlier.

Thanks,

Tim



[edited by: Tim Chandler at 1:07 AM (GMT -6) on 28 Oct 2013]
Parents
  • $organization

    Hi,

    Has a seat been exchanged in a separate order? We had an issue where certain order wouldn’t print because one of the seats had been exchanged in another order before the whole order had been printed.

     

    Courtney

     

    From: Nicole Keating [mailto:bounce-nicolekeating9176@tessituranetwork.com]
    Sent: Monday, 28 October 2013 6:29 PM
    To: Courtney Beeren
    Subject: Re: [Tessitura Ticketing Forum] Order Printing Troubleshooting

     

    Sometimes orders dates have been mistyped and they are outside of the MOS on sale date range. Did you double check the date on the order?


    On Oct 27, 2013, at 11:47 PM, "Tim Chandler" <bounce-timchandler7448@tessituranetwork.com> wrote:

    I've been printing events all morning and now one event will not give me the option to print in the ticket order screen.

     

    Does anyone have any suggestions?

    I have already checked:
    The Season is active (all the one season as the other events I've printed)
    The event is on sale.
    The MOS is ticked to print
    The order is paid!
    The source code is active/same as earlier.

    Thanks,

    Tim




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hi,

    Has a seat been exchanged in a separate order? We had an issue where certain order wouldn’t print because one of the seats had been exchanged in another order before the whole order had been printed.

     

    Courtney

     

    From: Nicole Keating [mailto:bounce-nicolekeating9176@tessituranetwork.com]
    Sent: Monday, 28 October 2013 6:29 PM
    To: Courtney Beeren
    Subject: Re: [Tessitura Ticketing Forum] Order Printing Troubleshooting

     

    Sometimes orders dates have been mistyped and they are outside of the MOS on sale date range. Did you double check the date on the order?


    On Oct 27, 2013, at 11:47 PM, "Tim Chandler" <bounce-timchandler7448@tessituranetwork.com> wrote:

    I've been printing events all morning and now one event will not give me the option to print in the ticket order screen.

     

    Does anyone have any suggestions?

    I have already checked:
    The Season is active (all the one season as the other events I've printed)
    The event is on sale.
    The MOS is ticked to print
    The order is paid!
    The source code is active/same as earlier.

    Thanks,

    Tim




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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