We are considering changing our pricing to include all taxes and service charges. Does anyone currently do this? If yes, do you have any research you would be willing to share around patron reaction (favourable or not?).
Many thanks!
Tal
Tal Hebdon
Manager of Patron & Operations Services Young Centre for the Performing Arts
Last year the Seattle Symphony started including a new facility fee in the price of all single and subscription tickets. For transparency, this included fee is mentioned in fine print in brochures. I'm happy to report there has been almost no response from patrons. They really don't notice. By including the fee in the ticket price up front, they aren't annoyed by having it tacked on to the end of an order. We do however still have an order fee for singles and an order fee for subscriptions on all orders.
Hi all,
A reminder that Anti-Trust laws prohibit the discussion of specific pricing and fees on forums to avoid the appearance of collusion. Any responses to this post must be generalized; I have edited out the specific fee amounts in Steven's post.
For reference, here is an excerpt from the Network's Anti-Trust Statement (full text here):
"...do not solicit or post any information regarding specific prices or fees charged or paid, and do not post any information concerning pricing practices, discounts, credit terms, or other terms or conditions of sale either obtained by or offered to another entity. Do not solicit or post any information concerning market shares, salaries, costs, sales territories, or encouraging the selection, rejection or termination of customers or suppliers. Included within this prohibition are any unfavorable reports involving particular suppliers."
Thanks for your attention,
Todd LantryTessitura Network Webmaster