We currently have a 4 show, fixed seat subscription in the same facility every year. We do a standard rollover, whereby patrons keep their same fixed seats for each show each season. Next season we will be doing 3 shows in this facility and 1 show in a new facility. Our goal is to rollover for the three shows (so they keep the same seats) and then for the new facility to manually seat on renewal (as we would not know which day/seats the patrons want). What is the best way to go about doing this - we obviously want to keep the subscription as a "4 pack" so need the new facility show as part of the package, but also want to be able to rollover the following season into our regular facility. Would super packages be the way to go? Would the new facility just be unseated if we did this? Thanks for any suggestions!
I would rollover into a 4 play package with one dummy performance for the new venue, and then upon seating exchange them into the super package.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4
Thanks Kevin,
One question about this...
For the show in a different venue, we are not restricting it to specific nights, so customers can choose 1 of 12 shows to attend. Would I need to build the super package with every variation possible to buy?
Thanks!
Hi Tracey,
I know you posed this to Kevin Sheehan but since we did something similar where I worked previously, I thought I would jump in.
We had packages ranging from 3 to 6 concerts. The 6 concert patrons were allowed to choose which performance they wanted for the 6th but we still rolled them into the performance that aligned closest to the other 5 they had.
If you do the dummy rollover mentioned earlier, build a sub package(s) in package set-up and set Min Perfs to 0 for this new facility. This way, box office staff can *delete* the performance and rebook as though doing an exchange and you can retain the package as fixed seat and rollover the following year.
The API doesn't handle this so a message was part of the online renewal process asking subscribers to state their preferred 6th concert performance which was returned as a CSI and change dealt with in-house.
The same method applied to, for example, 3 concert subscribers – we would roll them into the first 3 concerts by default but they were allowed to see any concerts of their choosing, so might opt for concerts 4, 5 and 6. We could delete the performances and jsut rebook in the same order The following year, they would get again the first 3 concerts and they cycle continued.
So here I am, one year later, asking a similar question! We went the "simple" route last year of rolling over into a 3 pack and then treating the 4th show (in different venue) as an add-on. All worked fine. This year we actually have performances to roll over from as the 4th show is again in that venue, so we will go the super package route for the first time. My question is around setting up the sub package for the 2nd venue if we want to allow patrons to switch from the show we roll them into to a different day. So we would rollover both venues to exactly what they had this season, but since the 2nd show has lots more dates to choose from, how can we enable this to happen on renewal if it is part of the superpackage? I get setting minimum perfs to 0 and deleting the show they don't want, but how do I add the show they DO want if it is not part of that package?
Thanks in advance.....