Rollovers If Using a New Facility

We currently have a 4 show, fixed seat subscription in the same facility every year. We do a standard rollover, whereby patrons keep their same fixed seats for each show each season. Next season we will be doing 3 shows in this facility and 1 show in a new facility. Our goal is to rollover for the three shows (so they keep the same seats) and then for the new facility to manually seat on renewal (as we would not know which day/seats the patrons want). What is the best way to go about doing this - we obviously want to keep the subscription as a "4 pack" so need the new facility show as part of the package, but also want to be able to rollover the following season into our regular facility. Would super packages be the way to go? Would the new facility just be unseated if we did this? Thanks for any suggestions!

Parents
  • We do this for a couple of our series. A dummy event is set up for the events in a different facility. Once we’re ready to move them into the correct event, we just delete the one dummy event from the package and add the correct event and seat it. It helps to set up your event code for the dummy event where you know straight off the bat that it’s your dummy event.

     

    If you have any questions on how we handle ours, just give me a holler.

     

    ~Karen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Tracey Flattes
    Sent: Friday, September 27, 2013 10:38 AM
    To: Karen Diche
    Subject: [Tessitura Ticketing Forum] Rollovers If Using a New Facility

     

    We currently have a 4 show, fixed seat subscription in the same facility every year. We do a standard rollover, whereby patrons keep their same fixed seats for each show each season. Next season we will be doing 3 shows in this facility and 1 show in a new facility. Our goal is to rollover for the three shows (so they keep the same seats) and then for the new facility to manually seat on renewal (as we would not know which day/seats the patrons want). What is the best way to go about doing this - we obviously want to keep the subscription as a "4 pack" so need the new facility show as part of the package, but also want to be able to rollover the following season into our regular facility. Would super packages be the way to go? Would the new facility just be unseated if we did this? Thanks for any suggestions!




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  • We went down the dummy performance/package, too, this year, but we used the same facility in which people will attend in 2014.  Having created this dummy performance/package, we seated everyone in comparable seats and used this as our source package in the rollover manager which was a sub package as part of a super package.

    This is useful if you don't want to insert an order date in your rollover.

    Cheers,

    Kevin

     

Reply
  • We went down the dummy performance/package, too, this year, but we used the same facility in which people will attend in 2014.  Having created this dummy performance/package, we seated everyone in comparable seats and used this as our source package in the rollover manager which was a sub package as part of a super package.

    This is useful if you don't want to insert an order date in your rollover.

    Cheers,

    Kevin

     

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