Processing a gift membership and applying soft credits thru Contribution module works well. On the Ticket side, we seem to end up with a variety of methods and all manually intensive.
I've looked over the new Initiator/owner/recipient features coming in v.12 and these still don't seem to address the process when a person gives another the gift of subscription or streaming access package. It looks like it will be better for single sale tickets.
As we continue to clean up our records we are finding some Households that are shall we say "rather" mixed because of the ticket gift giving at some point over the years.
We are looking at the Relationship feature and perhaps some custom fields but before going to far down this rabbit hole, we'd like to hear if any other site has set up a way to gift subscription or other ticket packages that it feels works well.
Thanks
Leslie
Here’s a thought …
The Subscription Giver you would charge them for the cost of the subscription and put it to a Gift Certificate payment method.
Then purchase the subscription with the Subscription Recipient as the Owner and the Giver as the Initiator as Kevin mentioned. In a custom field in the order you can record the Gift Certificate code that paid for it.
This way the money charged is on the account that gave the subscription and you can see a transfer of the money to the Gift Recipient. With the Gift Certificate payment method you have standard functionality to see what account redeemed it and when and with the added recording of the Gift Certificate Id in a custom order field you can pinpoint the order.
Hope that helps
S.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Leslie McKinley Sent: Tuesday, 24 September 2013 4:01 AM To: Sandra Ashby Subject: RE: [Tessitura Ticketing Forum] Gift Subscriptions etc
Yes this is what I was thinking would be done using the fields -- I’ll take a look at how the screens will look. The big difference is the money belongs to the initiator not the owner in these cases. I was wondering what others had done prior to v12 and how they saw it changing.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan Sent: Monday, September 23, 2013 1:28 PM To: McKinley, Leslie Subject: RE: [Tessitura Ticketing Forum] Gift Subscriptions etc
Hi Leslie,
In v12 you could set the gift recipient to the subscription order owner and the gift giver to the initiator. There is no restriction on who can be an initiator for an order; there doesn’t need to be a relationship between the owner and the recipient. Then the order would be listed on the recipient’s and giver’s accounts (on the Orders tab and the Ticket History screens, assuming you install the new standard screens or update your existing custom screens). Would that not work for you?
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!