I was presented with a conundrum today that I hadn't heard before, but I am assured comes up on a semi-regular basis.
A GA facility has a section set aside for Standby sales. I had to get clarification about what they meant by this. The organization knows that some people will not show up, even if they've purchased a ticket. So they oversell the performance (cue all those horror stories from overbooked flights). The issue is that those seats are included in all capacity calculations in Tessitura. The org would like them to be excluded from that number across the board (which would at some point potentially lead to a season overview screen showing Capacity: 105%).
We can certainly do some custom reports to exclude these seats in the calculations. But that seems like a hairy road to go down. Is there a way to set up the seatmap to indicate to Tessitura that the seat should not be included in capacity. We could kill the seats, but then they can't be sold.
Oh wise Tess sages, your wisdom is needed.
Hi Levi -
We have a bunch of standing room that we put blackout (kill) holds on until they are actually sold. Then, once they are sold we figure they SHOULD be considered in the capacity. Because you've actually allocated that ticket to someone.
But that's our business rules. The blackout holds work well for that (and for when we have to kill seats for a sound board or some crazy designer eating the first two rows of our theatre).
I'm sure other people have better solutions - I just get twitchy when people want to automatically exclude seats that are actually ticketed. Ewww.
- Heather