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Print Screen Option in Tessitura V11

Puzant Chouljian
$organization

Hello,

We have a Tessitura User that just received a new computer.  When he tries to use the print screen option within Tessitura  it only prints parts of the screen shot and he says it used to print the full screen before the computer swap.

He is still using the same monitor and the same printer.  I have changed the screen resolution but that had no effect.  I have used the scaling feature in Tessitura under Tools>Preferences which helped a bit, but anything under 90% is extremely difficulty to view.   I have looked through the printer preferences for that particular printer to see if there is an option to "shrink to page", but did not see that option.

I did read in the forum, that you can use an alternate method by pressing Alt+Print Scrn and pasting it in a photo editor.  But given the fact that he had this ability before it would be difficult to revert him to using an alternate method.

Any advice or help is greatly appreciated, thank you.

 

 



[edited by: Puzant Chouljian at 2:04 PM (GMT -6) on 19 Jul 2013]
  • $organization

    The Print Screen option in the Tessitura File Menu has only ever printed a screenshot of the application itself, not the full desktop.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Puzant Chouljian
    Sent: Tuesday, July 23, 2013 1:18 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Print Screen Option in Tessitura V11

     

    Any help on this topic?

    From: Puzant Chouljian <bounce-puzantchouljian5209@tessituranetwork.com>
    Sent: 7/19/2013 2:04:01 PM

    Hello,

    We have a Tessitura User that just received a new computer.  When he tries to use the print screen option within Tessitura  it only prints parts of the screen shot and he says it used to print the full screen before the computer swap.

    He is still using the same monitor and the same printer.  I have changed the screen resolution but that had no effect.  I have used the scaling feature in Tessitura under Tools>Preferences which helped a bit, but anything under 90% is extremely difficulty to view.   I have looked through the printer preferences for that particular printer to see if there is an option to "shrink to page", but did not see that option.

    I did read in the forum, that you can use an alternate method by pressing Alt+Print Scrn and pasting it in a photo editor.  But given the fact that he had this ability before it would be difficult to revert him to using an alternate method.

    Any advice or help is greatly appreciated, thank you.

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I think I misread this slightly.  If I assume correctly, they are seeing that the printed page is chopping off the right side and possibly the bottom portion of the screenshot.  What I think you are seeing is a difference in DPI settings between printers, and not necessarily a difference in the way the application works.  I would compare DPI settings for image printing between the old and new computers.

     

    The Print Screen menu item is not going to do any sort of image handling prior to printing (like fitting the image to the page size).  Alt+Printscreen is the next best suggestion, pasting into an application (such as the Windows Paint application) where you have better control over how the image is printed on paper.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Puzant Chouljian
    Sent: Tuesday, July 23, 2013 1:18 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Print Screen Option in Tessitura V11

     

    Any help on this topic?

    From: Puzant Chouljian <bounce-puzantchouljian5209@tessituranetwork.com>
    Sent: 7/19/2013 2:04:01 PM

    Hello,

    We have a Tessitura User that just received a new computer.  When he tries to use the print screen option within Tessitura  it only prints parts of the screen shot and he says it used to print the full screen before the computer swap.

    He is still using the same monitor and the same printer.  I have changed the screen resolution but that had no effect.  I have used the scaling feature in Tessitura under Tools>Preferences which helped a bit, but anything under 90% is extremely difficulty to view.   I have looked through the printer preferences for that particular printer to see if there is an option to "shrink to page", but did not see that option.

    I did read in the forum, that you can use an alternate method by pressing Alt+Print Scrn and pasting it in a photo editor.  But given the fact that he had this ability before it would be difficult to revert him to using an alternate method.

    Any advice or help is greatly appreciated, thank you.

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Ryan Creps (Past Staff Member)

    That is correct.

    We have an imaging software(symantec ghost), so the windows settings for the entire company unless otherwise changed after deployment are set to normal(dpi) which is our standard setting for all machines.

    I will lower the resolution on a machine and lower the dpi.  Then use the print screen option to see if that helps or fixes the problem.

     

    Thank you for your help.  Any other advice would be greatly appreciated.

     

  • $organization

    I was referring to the DPI setting on the printer, which can vary.  Tessitura is optimized for the normal DPI setting (96), so I wouldn’t recommend using large fonts organization wide.

     

    YMMV!

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Puzant Chouljian
    Sent: Wednesday, July 24, 2013 10:49 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] Print Screen Option in Tessitura V11

     

    That is correct.

    We have an imaging software(symantec ghost), so the windows settings for the entire company unless otherwise changed after deployment are set to normal(dpi) which is our standard setting for all machines.

    I will lower the resolution on a machine and lower the dpi.  Then use the print screen option to see if that helps or fixes the problem.

     

    Thank you for your help.  Any other advice would be greatly appreciated.

     

    From: Ryan Creps <bounce-ryancreps9649@tessituranetwork.com>
    Sent: 7/23/2013 1:26:44 PM

    I think I misread this slightly.  If I assume correctly, they are seeing that the printed page is chopping off the right side and possibly the bottom portion of the screenshot.  What I think you are seeing is a difference in DPI settings between printers, and not necessarily a difference in the way the application works.  I would compare DPI settings for image printing between the old and new computers.

     

    The Print Screen menu item is not going to do any sort of image handling prior to printing (like fitting the image to the page size).  Alt+Printscreen is the next best suggestion, pasting into an application (such as the Windows Paint application) where you have better control over how the image is printed on paper.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Puzant Chouljian
    Sent: Tuesday, July 23, 2013 1:18 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Print Screen Option in Tessitura V11

     

    Any help on this topic?

    From: Puzant Chouljian <bounce-puzantchouljian5209@tessituranetwork.com>
    Sent: 7/19/2013 2:04:01 PM

    Hello,

    We have a Tessitura User that just received a new computer.  When he tries to use the print screen option within Tessitura  it only prints parts of the screen shot and he says it used to print the full screen before the computer swap.

    He is still using the same monitor and the same printer.  I have changed the screen resolution but that had no effect.  I have used the scaling feature in Tessitura under Tools>Preferences which helped a bit, but anything under 90% is extremely difficulty to view.   I have looked through the printer preferences for that particular printer to see if there is an option to "shrink to page", but did not see that option.

    I did read in the forum, that you can use an alternate method by pressing Alt+Print Scrn and pasting it in a photo editor.  But given the fact that he had this ability before it would be difficult to revert him to using an alternate method.

    Any advice or help is greatly appreciated, thank you.

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Ryan Creps (Past Staff Member)

    I see.  What gets me is the only thing that was replaced in this situation was the staff members computer.  The printer is his own in his office that was not altered.

    Thanks again, I will look into the printer settings either way.

     

     

  • $organization in reply to Puzant Chouljian

    Does anyone have a solution to this?

     

    Thanks much,

    Puzant

  • $organization in reply to Puzant Chouljian

    Puzant, if Ryan's suggestions did not help the situation, my recommendation would be to open a support ticket for the issue and we will assist you.

    Gregg Stickney

    Director of Support, Tessitura Network