Hi, everyone! We've been having some trouble with the Mail2 Custom Screen recently. Has anyone else had this? It does not show the existing address dropdowns at the top (there's a blank space where they should be) or the big buttons at the bottom, replacing them with tiny tiny squares instead.
We have obviously put in place the known dropdown fix that involves a registry edit, available from Mail2's help site. It is not that. And we also spent a lot of time talking with Chris at Lynch2, who unfortunately hasn't been able to sort out why this isn't working at our organization when it works fine everywhere else, as far as he knows.
It happens even when you just open the link in Internet Explorer as a standalone program. (It works fine in Google Chrome browser, though that doesn't help for the custom screen of course.) IE version does not seem to have anything to do with it. But IE gives us a message that it's going into "compatibility mode" when we try to open that page so that seems to be part of the problem.
Is anyone else having this problem? Did anyone else already have and fix this problem? Write me please!
Many thanks!
-Andrea
Andrea, These are probably not the solution to your problem, but just a shot in the dark: 1. We had several machines that just did not like Tessitura and did not let it launch. The issue turned out to be some corrupt perfmon counters, which required rebuilding. It was totally unrelated to Tessitura, but it affected it in the weirdest way.2. One other possibility could be some bad plug-ins not working correctly. Try running without any plugins. If it works, then it’s one or more of them. We had some Adobe pdf viewer plug-ins that cause IE to crash on exit. ---Tak From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Andrea CrainSent: Thursday, May 16, 2013 1:35 PMTo: Lai, TakSubject: [Tessitura Technical Forum] Mail2 Custom Screen Issues Hi, everyone! We've been having some trouble with the Mail2 Custom Screen recently. Has anyone else had this? It does not show the existing address dropdowns at the top (there's a blank space where they should be) or the big buttons at the bottom, replacing them with tiny tiny squares instead.We have obviously put in place the known dropdown fix that involves a registry edit, available from Mail2's help site. It is not that. And we also spent a lot of time talking with Chris at Lynch2, who unfortunately hasn't been able to sort out why this isn't working at our organization when it works fine everywhere else, as far as he knows. It happens even when you just open the link in Internet Explorer as a standalone program. (It works fine in Google Chrome browser, though that doesn't help for the custom screen of course.) IE version does not seem to have anything to do with it. But IE gives us a message that it's going into "compatibility mode" when we try to open that page so that seems to be part of the problem. Is anyone else having this problem? Did anyone else already have and fix this problem? Write me please!Many thanks!-AndreaThis message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!Tak LaiManager, Network ArchitectureCarnegie Hall881 Seventh Avenue, New York, NY 10019Tel: 212-903-0905Fax: 212-822-7700tlai@carnegiehall.org
Andrea,
These are probably not the solution to your problem, but just a shot in the dark:
1. We had several machines that just did not like Tessitura and did not let it launch. The issue turned out to be some corrupt perfmon counters, which required rebuilding. It was totally unrelated to Tessitura, but it affected it in the weirdest way.
2. One other possibility could be some bad plug-ins not working correctly. Try running without any plugins. If it works, then it’s one or more of them. We had some Adobe pdf viewer plug-ins that cause IE to crash on exit.
---Tak
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Andrea CrainSent: Thursday, May 16, 2013 1:35 PMTo: Lai, TakSubject: [Tessitura Technical Forum] Mail2 Custom Screen Issues
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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Thanks for the reply, Tak!
We already tried with no browser extensions, I don't think it's the perfmon thing because the program launches fine, it simply displays the custom screen incorrectly, but thanks for the ideas.