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Tools menu disappearing

Debbie Harland (Past Member)
$organization

Hi All,

Since upgrading to version 11.0.4 I'm noticiing that the 'Tools' pull down menu disappears after I run a report, it's then replaced with a 'Reports' pull down menu. I then have to re-login to get it back. Am I being really dumb?

Thanks

Debbie

  • Former Member
    Former Member $organization in reply to Debbie Harland (Past Member)

    Does anyone know if this got fixed in the end? I read the other thread as well and there are no recent posts.

    We're running V12 now and it still happens to me. The only difference is I usually s get Ticketing Setup or System Tables stuck there - it's rarely Reports that stick for me.

    Brooke

  • $organization

    Hi Brooke,

     

    It’s not fixed unfortunately. The most painful one for us is when it occurs during order processing. Sometimes, the Tools menu disappears and is replaced with a second Orders menu. A number of our people use functions in the Tools pull-down. The only way to get it back is to log off and back on (at least based on what we’ve discovered so far).

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Brooke Gallagher
    Sent: Friday, April 11, 2014 1:50 AM
    To: David Frederick
    Subject: RE: [Tessitura Technical Forum] Tools menu disappearing

     

    Does anyone know if this got fixed in the end? I read the other thread as well and there are no recent posts.

    We're running V12 now and it still happens to me. The only difference is I usually s get Ticketing Setup or System Tables stuck there - it's rarely Reports that stick for me.

    Brooke

    From: Debbie Harland <bounce-debbieharland2926@tessituranetwork.com>
    Sent: 4/25/2013 12:47:10 PM

    Thanks! Really helpful.

     

    Debbie

    Box Office Systems & Database Manager

    The Old Vic

    103 The Cut, London, SE1 8NB

    Tel: +44 (0) 20 7981 7586

    Email: debbie.harland@oldvictheatre.com

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth Gilliland
    Sent: 22 April 2013 15:56
    To: Debbie Harland
    Subject: Re: [Tessitura Technical Forum] Tools menu disappearing

     

    Nope - not crazy. :) There's a whole thread on it here:

    http://www.tessituranetwork.com/Community/forums/t/8878.aspx

     

     

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    The Old Vic Theatre Company (The Cut) Ltd

    Registered number: 4725562

     

    The Old Vic Theatre Trust 2000

    Registered charity (no 1072590)

    Limited company registration number: 3667822

    Registered offices: 19 Cavendish Square, London, W1A 2AW 

     

    From: Debbie Harland <bounce-debbieharland2926@tessituranetwork.com>
    Sent: 4/22/2013 4:53:53 AM

    Hi All,

    Since upgrading to version 11.0.4 I'm noticiing that the 'Tools' pull down menu disappears after I run a report, it's then replaced with a 'Reports' pull down menu. I then have to re-login to get it back. Am I being really dumb?

    Thanks

    Debbie




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

     




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  • Former Member
    Former Member $organization in reply to David Frederick

    Thanks David. The good old 'Relogin' button it is I suppose!

    B

  • $organization in reply to Former Member

    Has anyone tried creating a new Windows profile re: this bug? We recently ran into a mysterious issue involving dates in Order Search that only went away when we created a new profile for the single affected user.