We are putting together a training program to get a new DBA up to speed. The assumption is that the new hire will know SQL/SSRS, but know nothing of Tessitura or the non-profit Symphony industry. Initial thoughts are a front-end to back-end approach such as: Day 1-3) Box Office training, including webinars, TClasses, working the phones, selling orders, opening and closing batches, running reports. Day 4-5) Sit with Marketing, Devo, and Finance on how they use Tessi differently than Box Office. Day 6-7) TSTATS, Wordfly Day 8) Security and consortium. Day 9-11) More webinars adn TClasses on the backend, performing simple extractions, creating lists, and learning Impresario.
Is this too aggressive? A wrong approach? I'd like to know how others have brought their DBA's up top Tessitura speed.
thanks for your thoughts!
Hi Randall -
That looks like a crazy-through schedule (in a good way)! From a perspective of having sat through and given done day long trainings - I agree with Levi that it sounds a little like drinking from the fire hose. Be sure to schedule some time allow your person's brain to process and have a little breather around all this.
Also, be aware that frequently a big information dump like this won't make sense to a person right away, so scheduling some refresher or follow-up meetings a few months in, after they've gotten their sea legs is always useful. I've heard many a-time that someone will hear the information dump, but not actually *understand* it until they get a little more context to why the information is important.
That's my two cents!
Heather