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House Map Report Not Printing Correctly

Sheila Collins
$organization

We have several workstations that are not printing the House Map report correctly.  It does not matter which printer is selected, the report prints with box type settings rather than letters.  Other workstations print to the same printers with no problem.  I have tried reinstalling Tessitura (removing  the PBVM folder), deleting and reinstalling the printer, and changing the font settings on the printer.  Thoughts? As always - thanks. 

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  • $organization

    Hi Sheila,

    Did you try grabbing the entire contents of the c:\windows\fonts\ folder and copying them over to the malfunctioning machines? They might be missing the fonts alltogether in the system itself.

    I hope this helps.



    [edited by: Michal Obuchowski at 5:22 AM (GMT -6) on 11 Aug 2009]
  • $organization in reply to Michal Obuchowski

    Thank you!!!!  I thought I had tried copying over the font folder, but apparently not. 

     

    This can come off the bottom of that to do list, it has been there for quite a while.

     

    Sheila

     

    From: Michal Obuchowski [mailto:bounce-michalobuchowski3106@tessituranetwork.com]
    Sent: Tuesday, August 11, 2009 6:27 AM
    To: Sheila Crossman
    Subject: Re: [Tessitura Technical Forum] House Map Report Not Printing Correctly

     

    Hi Sheila,

    Did you try grabbing the entire contents of the c:\windows\fonts\ folder and copying them over to the malfunctioning machines? They might be missing the fonts alltogether in the system itself.

    Otherwise, I'd try reinstalling the printers on these machines.

    I hope this helps.

    From: Sheila Crossman <bounce-sheilacrossman3944@tessituranetwork.com>
    Sent: 8/10/2009 12:40:32 PM

    We have several workstations that are not printing the House Map report correctly.  It does not matter which printer is selected, the report prints with box type settings rather than letters.  Other workstations print to the same printers with no problem.  I have tried reinstalling Tessitura (removing  the PBVM folder), deleting and reinstalling the printer, and changing the font settings on the printer.  Thoughts? As always - thanks. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization in reply to Michal Obuchowski

    Thank you!!!!  I thought I had tried copying over the font folder, but apparently not. 

     

    This can come off the bottom of that to do list, it has been there for quite a while.

     

    Sheila

     

    From: Michal Obuchowski [mailto:bounce-michalobuchowski3106@tessituranetwork.com]
    Sent: Tuesday, August 11, 2009 6:27 AM
    To: Sheila Crossman
    Subject: Re: [Tessitura Technical Forum] House Map Report Not Printing Correctly

     

    Hi Sheila,

    Did you try grabbing the entire contents of the c:\windows\fonts\ folder and copying them over to the malfunctioning machines? They might be missing the fonts alltogether in the system itself.

    Otherwise, I'd try reinstalling the printers on these machines.

    I hope this helps.

    From: Sheila Crossman <bounce-sheilacrossman3944@tessituranetwork.com>
    Sent: 8/10/2009 12:40:32 PM

    We have several workstations that are not printing the House Map report correctly.  It does not matter which printer is selected, the report prints with box type settings rather than letters.  Other workstations print to the same printers with no problem.  I have tried reinstalling Tessitura (removing  the PBVM folder), deleting and reinstalling the printer, and changing the font settings on the printer.  Thoughts? As always - thanks. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
  • $organization in reply to Sheila Collins

    In version 9.0, the House Map report got an overhaul.  One of the updates was changing the font from a system font to use Courier New which should cause this issue to occur much less frequently.

    ______________________________________

    Ryan Creps

    Network Developer |Tessitura Network, Inc

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sheila Crossman
    Sent: Tuesday, August 11, 2009 6:27 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] House Map Report Not Printing Correctly

     

    Thank you!!!!  I thought I had tried copying over the font folder, but apparently not. 

     

    This can come off the bottom of that to do list, it has been there for quite a while.

     

    Sheila

     

    From: Michal Obuchowski [mailto:bounce-michalobuchowski3106@tessituranetwork.com]
    Sent: Tuesday, August 11, 2009 6:27 AM
    To: Sheila Crossman
    Subject: Re: [Tessitura Technical Forum] House Map Report Not Printing Correctly

     

    Hi Sheila,

    Did you try grabbing the entire contents of the c:\windows\fonts\ folder and copying them over to the malfunctioning machines? They might be missing the fonts alltogether in the system itself.

    Otherwise, I'd try reinstalling the printers on these machines.

    I hope this helps.

    From: Sheila Crossman <bounce-sheilacrossman3944@tessituranetwork.com>
    Sent: 8/10/2009 12:40:32 PM

    We have several workstations that are not printing the House Map report correctly.  It does not matter which printer is selected, the report prints with box type settings rather than letters.  Other workstations print to the same printers with no problem.  I have tried reinstalling Tessitura (removing  the PBVM folder), deleting and reinstalling the printer, and changing the font settings on the printer.  Thoughts? As always - thanks. 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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