Hi everyone,
Not sure how many of you this falls under here in the Technical forum, but I have some questions in regards to KB’s and documentation.
How do you go about maintaining and creating documentation around your specific Tess business practices for your user base? We currently take advantage of the Tess Help System and webinars etc. but need a more robust way of communicating, creating, and maintaining our own internal standards.
By biggest question is, what software do you use for this?
Word documents just don’t seem to cut it and can get messy pretty fast once you start hyperlinking to other documents. I also find people are very unlikely to use them and are often confused by which doc they need and how to find it. I tried placing some stuff the (?) in the client which I thought was a genius move but didn't really help as much as I would have hoped.
I experimented with MediWiki a little while ago which was great, but a bit labor intensive and not that user friendly for the non-techy when trying to maintain articles (the idea being that departments maintain their own stuff for the most part once it’s up and running).
Then there is SpiceWorks, which we use for our IT Help Desk. It has a KB function but I don’t find the layout all that appealing.
I guess in a perfect world I want something that is laid out like a wiki, possibly has a collaboration space, and is as easy to use as a word doc in regards to creating content.
Tell me Tessiturians….does anyone know if this magical product exist? Am I asking for too much?
Tash
I am scheduled for Pilates today. However, I don't want to wait around until 6:30pm. As usual the 5th floor looks the same.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft Sent: Tuesday, March 05, 2013 2:48 PM To: Guy, Jackie Subject: RE: [Tessitura Technical Forum] Documentation software/solutions - what are you doing?
FYI - They have a community license you can apply for to get the free stuff. The link is:
http://www.atlassian.com/software/views/community-license-request
- Heather
From: James Boncek <bounce-jamesboncek9503@tessituranetwork.com> Sent: 3/5/2013 2:21:26 PM
Many/most were offered for free and we're yet to pay for any. That's Jira, Confluence, Greenhopper, Bonfire, and Bamboo...i think.
Yes, we're tied in with AD, and its works great. We went with ready only and local groups - so jira admins can make local groups without bothering our AD manager and/or messing up our AD structure to make special groups for vendors etc...
Both Jira and Confluence run as java apps in Apache Tomcat. This is fine, but if you're in a windows world, it gets a little funny. We're in the process of re configuring the instances to run from publicly accessible URLs. Also, for our purposes, we decided to go with an external db. No problems, but its worth mentioning. our IT director frowned abit by the thought of data/documents being stored there, but it seems to be working just fine.
James
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