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Nscan and ticket scanners

Jon Harrison
$organization

Hi all.  I'm not certain this is the correct forum in which to post this but here goes.

Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server".  It's very bizarre behavior.  Sometimes going out of the Nscan software and back in will fix the problem.  Sometimes a reboot of the scanner will fix it.  However, there are times when neither of these will work and the scanner is worthless that night.  Again, this happens randomly among the scanners.  It's not always scanner 1 or 2, for instance.

I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?

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  • $organization

    Hi

    This happens to us, when our small foyer gets filled with people. We go through the steps listed below; log out then log in. Sometimes this works, more often not.

    At this point we set our scanners to ‘off-line’ mode. Then I upload the scanners data into Tessitura. I hope this link works---it is to the documentation;

     

    http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan%20Application%20Guide%20v6.ashx

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Hawana Townsley
    Sent: Thursday, March 26, 2015 5:37 PM
    To: Carol Ciulla
    Subject: Re: [Tessitura Technical Forum] Nscan and ticket scanners

     

    Think of it like a cell phone. Tap out of the error message. Move a little and try again. Sometimes it really is the wifi an other times we just have had dead areas in the building. Our seasoned volunteers have gotten to where they will tear tickets if they have a line and then scan after they have a chance to tap out of the error. 

     

    Hawana

    From: Jon Harrison <bounce-jonharrison5102@tessituranetwork.com>
    Sent: 3/4/2013 1:43:13 PM

    Hi all.  I'm not certain this is the correct forum in which to post this but here goes.

    Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server".  It's very bizarre behavior.  Sometimes going out of the Nscan software and back in will fix the problem.  Sometimes a reboot of the scanner will fix it.  However, there are times when neither of these will work and the scanner is worthless that night.  Again, this happens randomly among the scanners.  It's not always scanner 1 or 2, for instance.

    I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi

    This happens to us, when our small foyer gets filled with people. We go through the steps listed below; log out then log in. Sometimes this works, more often not.

    At this point we set our scanners to ‘off-line’ mode. Then I upload the scanners data into Tessitura. I hope this link works---it is to the documentation;

     

    http://www.tessituranetwork.com/~/media/Documentation/N-Scan/N-Scan%20Application%20Guide%20v6.ashx

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Hawana Townsley
    Sent: Thursday, March 26, 2015 5:37 PM
    To: Carol Ciulla
    Subject: Re: [Tessitura Technical Forum] Nscan and ticket scanners

     

    Think of it like a cell phone. Tap out of the error message. Move a little and try again. Sometimes it really is the wifi an other times we just have had dead areas in the building. Our seasoned volunteers have gotten to where they will tear tickets if they have a line and then scan after they have a chance to tap out of the error. 

     

    Hawana

    From: Jon Harrison <bounce-jonharrison5102@tessituranetwork.com>
    Sent: 3/4/2013 1:43:13 PM

    Hi all.  I'm not certain this is the correct forum in which to post this but here goes.

    Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server".  It's very bizarre behavior.  Sometimes going out of the Nscan software and back in will fix the problem.  Sometimes a reboot of the scanner will fix it.  However, there are times when neither of these will work and the scanner is worthless that night.  Again, this happens randomly among the scanners.  It's not always scanner 1 or 2, for instance.

    I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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