Hi all. I'm not certain this is the correct forum in which to post this but here goes.
Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server". It's very bizarre behavior. Sometimes going out of the Nscan software and back in will fix the problem. Sometimes a reboot of the scanner will fix it. However, there are times when neither of these will work and the scanner is worthless that night. Again, this happens randomly among the scanners. It's not always scanner 1 or 2, for instance.
I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?
Think of it like a cell phone. Tap out of the error message. Move a little and try again. Sometimes it really is the wifi an other times we just have had dead areas in the building. Our seasoned volunteers have gotten to where they will tear tickets if they have a line and then scan after they have a chance to tap out of the error.
Hawana