Nscan and ticket scanners

We have the same problem.  And the fixes you mention work/don’t work in the same manner.  It does not happen all the time, just randomly it seems.  And not too often to pose what I’ll call a serious problem since we have a couple extras on stand-by to swap in just in case.  If there is a definitive reason for this, I am happy to test out the fix!!

…Dave

Hi all.  I'm not certain this is the correct forum in which to post this but here goes.

Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server".  It's very bizarre behavior.  Sometimes going out of the Nscan software and back in will fix the problem.  Sometimes a reboot of the scanner will fix it.  However, there are times when neither of these will work and the scanner is worthless that night.  Again, this happens randomly among the scanners.  It's not always scanner 1 or 2, for instance.

I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?

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We have the same problem.  And the fixes you mention work/don’t work in the same manner.  It does not happen all the time, just randomly it seems.  And not too often to pose what I’ll call a serious problem since we have a couple extras on stand-by to swap in just in case.  If there is a definitive reason for this, I am happy to test out the fix!!

…Dave

Hi all.  I'm not certain this is the correct forum in which to post this but here goes.

Ever since we moved to the Nscan system we've had issues off and on with random scanners connecting, updating their profiles and apparently being ready to scan tickets, and then when a ticket is scanned a message pops up saying "Could not connect to server".  It's very bizarre behavior.  Sometimes going out of the Nscan software and back in will fix the problem.  Sometimes a reboot of the scanner will fix it.  However, there are times when neither of these will work and the scanner is worthless that night.  Again, this happens randomly among the scanners.  It's not always scanner 1 or 2, for instance.

I'm just wondering if anyone else who is using Nscan has seen this issue, and if so have you resolved it?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!