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Failed CC Authorizations: Error 4002

Katie Lachance-Duffy
$organization

Hi all,

I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:

Response: Can not send the request. Error code = 4002

I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

Thanks!

~Katie Lachance-Duffy

Application Systems Analyst/DBA/Tessitura Program Director

Philadelphia Regional Arts Consortium

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  • Former Member
    Former Member $organization

    I will give credit to Intrix for determining that the problem was with the URL change that Chris notes but this was not a change made by Intrix or anything that Intrix has control over, and Intrix was not notified by Vital/TSYS that the URL was being changed.  Only Vital/TSYS can say with certainty that this will change again and if so, when.

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Friday, January 25, 2013 3:24 PM
    To: Robert Bell
    Subject: Re: [Tessitura Technical Forum] Failed CC Authorizations: Error 4002

     

    Katie Lachance-Duffy:

    I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

    Just got off the phone with support on this. There is an outage of some sort at Vital/TSYS.

    Intrix instructed Tessitura support via e-mail that we should  update 

    ssl3.vitalps.net

    to

    ssl2.vitalps.net

    … in the Transcend client -> Configure System -> Secure Sockets -> Primary URL

    This resolved the issue for us. No word from Intrix so far on whether of not we ever need to change that back.

    From: Katie Lachance-Duffy <bounce-katielachanceduffy1902@tessituranetwork.com>
    Sent: 1/25/2013 12:25:00 PM

    Hi all,

    I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:

    Response: Can not send the request. Error code = 4002

    I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

    Thanks!

    ~Katie Lachance-Duffy

    Application Systems Analyst/DBA/Tessitura Program Director

    Philadelphia Regional Arts Consortium




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    I will give credit to Intrix for determining that the problem was with the URL change that Chris notes but this was not a change made by Intrix or anything that Intrix has control over, and Intrix was not notified by Vital/TSYS that the URL was being changed.  Only Vital/TSYS can say with certainty that this will change again and if so, when.

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Friday, January 25, 2013 3:24 PM
    To: Robert Bell
    Subject: Re: [Tessitura Technical Forum] Failed CC Authorizations: Error 4002

     

    Katie Lachance-Duffy:

    I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

    Just got off the phone with support on this. There is an outage of some sort at Vital/TSYS.

    Intrix instructed Tessitura support via e-mail that we should  update 

    ssl3.vitalps.net

    to

    ssl2.vitalps.net

    … in the Transcend client -> Configure System -> Secure Sockets -> Primary URL

    This resolved the issue for us. No word from Intrix so far on whether of not we ever need to change that back.

    From: Katie Lachance-Duffy <bounce-katielachanceduffy1902@tessituranetwork.com>
    Sent: 1/25/2013 12:25:00 PM

    Hi all,

    I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:

    Response: Can not send the request. Error code = 4002

    I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

    Thanks!

    ~Katie Lachance-Duffy

    Application Systems Analyst/DBA/Tessitura Program Director

    Philadelphia Regional Arts Consortium




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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