Hi all,
I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:
Response: Can not send the request. Error code = 4002
I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?
Thanks!
~Katie Lachance-Duffy
Application Systems Analyst/DBA/Tessitura Program Director
Philadelphia Regional Arts Consortium
Katie, I see that Support helped you with this issue prior to your posting making its way through the Forum but for the benefit of others it was discovered that Vital/Tsys changed their primary URL today without notifying their customer base. The primary URL was changed to primary URL to ssl2.vitalps.net.
Bob
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Lachance-Duffy Sent: Friday, January 25, 2013 3:17 PM To: Robert Bell Subject: [Tessitura Technical Forum] Failed CC Authorizations: Error 4002
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