Failed CC Authorizations: Error 4002

We had this problem this morning but as we are RAMP clients they were able to fix it for us.  They told me that they were waiting on a fix from Intrix and when they received it they were able to apply  it to our server.  Perhaps you can go back to Intrix and ask for the fix?

Sorry I can’t be of more help.

Elizabeth Carlock

Director of Ticketing Services

The Granada Theatre 

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Lachance-Duffy
Sent: Friday, January 25, 2013 12:13 PM
To: Elizabeth Carlock
Subject: [Tessitura Technical Forum] Failed CC Authorizations: Error 4002

Hi all,

I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:

Response: Can not send the request. Error code = 4002

I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

Thanks!

~Katie Lachance-Duffy

Application Systems Analyst/DBA/Tessitura Program Director

Philadelphia Regional Arts Consortium

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We had this problem this morning but as we are RAMP clients they were able to fix it for us.  They told me that they were waiting on a fix from Intrix and when they received it they were able to apply  it to our server.  Perhaps you can go back to Intrix and ask for the fix?

Sorry I can’t be of more help.

Elizabeth Carlock

Director of Ticketing Services

The Granada Theatre 

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Katie Lachance-Duffy
Sent: Friday, January 25, 2013 12:13 PM
To: Elizabeth Carlock
Subject: [Tessitura Technical Forum] Failed CC Authorizations: Error 4002

Hi all,

I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:

Response: Can not send the request. Error code = 4002

I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?

Thanks!

~Katie Lachance-Duffy

Application Systems Analyst/DBA/Tessitura Program Director

Philadelphia Regional Arts Consortium

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!