Hi all,
I just put a call out to Intrix/Transcend's customer service support, but while I'm waiting and my consortium is losing credit card sales, I thought I'd see if anyone has a solution. For the past 2 hours we've been getting the following message when trying to authorize credit cards through Tessitura:
Response: Can not send the request. Error code = 4002
I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?
Thanks!
~Katie Lachance-Duffy
Application Systems Analyst/DBA/Tessitura Program Director
Philadelphia Regional Arts Consortium
Unknown said: I've restarted the servers, the credit card services, and everything else I can think of, but nothing seems to work. Any thoughts on what could be the problem? Is anyone else getting this error message right now?
Just got off the phone with support on this. There is an outage of some sort at Vital/TSYS.
Intrix instructed Tessitura support via e-mail that we should update
ssl3.vitalps.net
to
ssl2.vitalps.net
… in the Transcend client -> Configure System -> Secure Sockets -> Primary URL
This resolved the issue for us. No word from Intrix so far on whether of not we ever need to change that back.
Thanks, Chris!
John Wozniak helped me out as well, and surprisingly Intrix called me back pretty quickly and walked me through changing the settings. The Intrix rep had me put ssl2.vitalps.net in as the secondary URL, and he said that now that both URLs are listed I shouldn't need to change them back at any point.
After I saved the changes and restarted the Transcend services, our credit cards are authorizing again!
Thanks for your help,
~Katie
Glad to help, and now that you mention adding that server to the secondary field, I'll do that, too. Never hurts to have an options.
You're welcome and thanks!