Customer Service RB Permission

We gave a user group Add, Edit and View permission to "Const Cust Service RB *" on "All Constituencies". But any user logged in with that group can only View and Add a new customer service issue but they can't Edit them once added. Any idea, what could go wrong? Thanks for any help.

Mo

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  • Thanks Renville. That was it. I would never have looked into it on my own.

     

    Mo

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Renville Williams
    Sent: Friday, January 25, 2013 12:13 PM
    To: Mohiuddin Faruqe
    Subject: Re: [Tessitura Technical Forum] Customer Service RB Permission

     

    There is a Security Object called "Tools Cust Service Issues" I believe you have to add Edit to that one also.

    From: Mohiuddin Faruqe <bounce-mohiuddinfaruqe8297@tessituranetwork.com>
    Sent: 1/25/2013 10:05:15 AM

    We gave a user group Add, Edit and View permission to "Const Cust Service RB *" on "All Constituencies". But any user logged in with that group can only View and Add a new customer service issue but they can't Edit them once added. Any idea, what could go wrong? Thanks for any help.

    Mo




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Thanks Renville. That was it. I would never have looked into it on my own.

     

    Mo

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Renville Williams
    Sent: Friday, January 25, 2013 12:13 PM
    To: Mohiuddin Faruqe
    Subject: Re: [Tessitura Technical Forum] Customer Service RB Permission

     

    There is a Security Object called "Tools Cust Service Issues" I believe you have to add Edit to that one also.

    From: Mohiuddin Faruqe <bounce-mohiuddinfaruqe8297@tessituranetwork.com>
    Sent: 1/25/2013 10:05:15 AM

    We gave a user group Add, Edit and View permission to "Const Cust Service RB *" on "All Constituencies". But any user logged in with that group can only View and Add a new customer service issue but they can't Edit them once added. Any idea, what could go wrong? Thanks for any help.

    Mo




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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