Hello all.
One of our users noticed that she loses the Tools menu from the toolbar at the top of the screen (it goes File, GoTo Constituents, Tools, Window, Help) after she runs a specific SSRS report. In investigating it, I found that it happens for any SSRS report.
We click the "Reports and Utilities" button and select our report, then enter the parameters. The toolbar is fine up to this point (though the Constituents option drops off the list after clicking "Reports and Utilities"). But when we hit OK to run the report, Tools is replaced with a new menu heading, Reports. And that's fine because it has to do with navigating within the report. But when we close the report... we don't get the Tools heading back, it stays Reports. I've tried moving around withing Tessitura to all the other areas, but nothing brings back the Tools menu - it's gone until we exit and log back in (or File -> ReLogin). I asked around and one of our other admins, Rebecca, came across this issue earlier today and was able to get the Tools menu to come back by opening and closing a lot of different sections, but I haven't been able to do it myself.
This issue doesn't come up when opening an InfoMaker report - both the Reports and Tools menus appear in the toolbar while an InfoMaker report is open, and then the Reports heading goes away when it's closed. (I'm not advocating for InfoMaker, just pointing out an interesting tidbit!)
Has anyone else seen this? Any suggestions? It seems like an issue of refreshing something to let it know that we're not looking at a report anymore... but I don't know how to do that.
Thanks very much!
Nathan
Nathan -
I've been working with SSRS reports quite a bit lately, and have not really noticed this issue. However, I don't have "Maximize Windows" checked in my user preferences. If I have it checked, or any of my windows are maximized, I seem to be able to replicate the menu problem (Tools is replaced with Reports). Not a real fix, but maybe that could help you in the meantime?
Beth
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BETH GILLILAND
UMS Tessitura System Administrator
bethgill@umich.edu
www.ums.org // www.umslobby.org
I've observed that users in ADMIN User Group don't encounter this problem but other user groups keep getting it and then to get TOOLS menu back, they need to relogin.
Varsha-
Each 'User Group' you are in can store different settings in Tools/Preferences - see if the admins have 'Maximize Windows' off, and other groups have 'Maximize Windows' on - that is consistent with our findings. Once you've unchecked it for a user/usergroup combination, it should help.
Thank you all for the quick responses!
I followed the suggestion that Maximize Windows be un-checked, and that's working fine. I'll pass along word.
Thanks again!