Losing Tools Menu after running SSRS report

Nathan, this is a known issue that is being investigated by Network Development which, as you’ve discovered, happens when running any SSRS report in the client.  Although it appears that your colleague Rebecca has been able to restore the Tools menu without re-logging into the client, we have not been able to correct this issue consistently without a client re-login.

Bob

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Wigham
Sent: Tuesday, January 15, 2013 3:53 PM
To: Robert Bell
Subject: [Tessitura Technical Forum] Losing Tools Menu after running SSRS report

Hello all.

One of our users noticed that she loses the Tools menu from the toolbar at the top of the screen (it goes File, GoTo Constituents, Tools, Window, Help) after she runs a specific SSRS report.  In investigating it, I found that it happens for any SSRS report.

We click the "Reports and Utilities" button and select our report, then enter the parameters.  The toolbar is fine up to this point (though the Constituents option drops off the list after clicking "Reports and Utilities").  But when we hit OK to run the report, Tools is replaced with a new menu heading, Reports.  And that's fine because it has to do with navigating within the report.  But when we close the report... we don't get the Tools heading back, it stays Reports.  I've tried moving around withing Tessitura to all the other areas, but nothing brings back the Tools menu - it's gone until we exit and log back in (or File -> ReLogin).  I asked around and one of our other admins, Rebecca, came across this issue earlier today and was able to get the Tools menu to come back by opening and closing a lot of different sections, but I haven't been able to do it myself.

This issue doesn't come up when opening an InfoMaker report - both the Reports and Tools menus appear in the toolbar while an InfoMaker report is open, and then the Reports heading goes away when it's closed.  (I'm not advocating for InfoMaker, just pointing out an interesting tidbit!)

Has anyone else seen this?  Any suggestions?  It seems like an issue of refreshing something to let it know that we're not looking at a report anymore... but I don't know how to do that.

Thanks very much!

Nathan

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Nathan, this is a known issue that is being investigated by Network Development which, as you’ve discovered, happens when running any SSRS report in the client.  Although it appears that your colleague Rebecca has been able to restore the Tools menu without re-logging into the client, we have not been able to correct this issue consistently without a client re-login.

Bob

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Wigham
Sent: Tuesday, January 15, 2013 3:53 PM
To: Robert Bell
Subject: [Tessitura Technical Forum] Losing Tools Menu after running SSRS report

Hello all.

One of our users noticed that she loses the Tools menu from the toolbar at the top of the screen (it goes File, GoTo Constituents, Tools, Window, Help) after she runs a specific SSRS report.  In investigating it, I found that it happens for any SSRS report.

We click the "Reports and Utilities" button and select our report, then enter the parameters.  The toolbar is fine up to this point (though the Constituents option drops off the list after clicking "Reports and Utilities").  But when we hit OK to run the report, Tools is replaced with a new menu heading, Reports.  And that's fine because it has to do with navigating within the report.  But when we close the report... we don't get the Tools heading back, it stays Reports.  I've tried moving around withing Tessitura to all the other areas, but nothing brings back the Tools menu - it's gone until we exit and log back in (or File -> ReLogin).  I asked around and one of our other admins, Rebecca, came across this issue earlier today and was able to get the Tools menu to come back by opening and closing a lot of different sections, but I haven't been able to do it myself.

This issue doesn't come up when opening an InfoMaker report - both the Reports and Tools menus appear in the toolbar while an InfoMaker report is open, and then the Reports heading goes away when it's closed.  (I'm not advocating for InfoMaker, just pointing out an interesting tidbit!)

Has anyone else seen this?  Any suggestions?  It seems like an issue of refreshing something to let it know that we're not looking at a report anymore... but I don't know how to do that.

Thanks very much!

Nathan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!