Hi all,
I have to change which performance is in a particular performance group after the packages have been built, but before seats are sold (or rolled over). Can I do this? Or do I have to delete the package and start again? They are fixed seat packages and I’m not sure if the composite map will work if I change which performance is in the group.
Thanks,
Adrienne
Regards,
Adrienne Steer
Database and Accounts Manager
Kitchener-Waterloo Symphony | kwsymphony.caConrad Centre for the Performing Arts36 King St W | Kitchener ON N2G 1A3
519.745.4711 x 285
asteer@kwsymphony.on.ca
That should be fine. Even if you had sold the package, changing the performance group wouldn’t affect the existing sales, it would just affect sales of the package going forward (though it’s probably not advisable just because it would be confusing).
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hi Kevin,
I just found this thread because I'm looking to do the same thing as a means to remove sold-out performances from our create-your-own package as they fill up (otherwise, a patron can add that show, and will receive an error message and have to go back to the selection screen multiple times). Can I ask how it can be confusing? Does it affect reporting?
Thanks!Anna