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incorrect scheduled reports

Kathleen Smith
$organization

Hi everyone,

 

We’ve had a very strange instance where some of our scheduled reports have been generated and sent out, but when people open the attachment, it’s an entirely different report from what they were expecting (some people received a sales report when they were expecting a membership report, for example).  Has anyone else experienced something like this or have any ideas what might cause it?

 

Cheers,

Kathleen

Parents
  • $organization

    Yes, we experienced that same problem. I have a TASK ticket opened up on the issue. For us, it seems to be related to the same report scheduled multiple times at the same time and running concurrently. One job appears to be “stealing” the output from another job.

     

    For now, we set concurrent reports to 1 and I also asked people to try and avoid scheduling the same report at the exact same time. At this point, that seems to have resolved the issue, but we’re hoping Tessitura will fix this bug soon.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Monday, December 17, 2012 11:08 AM
    To: David Frederick
    Subject: RE: [Tessitura Technical Forum] incorrect scheduled reports

     

    Just to chime in - we recently started having this problem as well but it was resolved by changing the time of one of the reports so they weren't running at the same time. Since it's no longer an issue I won't open a support ticket but wanted to mention that there are at least 3 of us that have experienced it! :)

    From: Ryan Creps <bounce-ryancreps9649@tessituranetwork.com>
    Sent: 12/17/2012 8:51:11 AM

    We have been working with Nancy (as she mentions above) on the same issue.  If you open a support ticket on TASK we can assist you in troubleshooting.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Sunday, December 16, 2012 8:10 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] incorrect scheduled reports

     

    Actually, we’ve done a bit more investigating, and we realise that a large number of reports (including the ‘wrong’ ones) were all scheduled to go out at the same time.  We think that that’s what’s causing it, but would love to hear other’s thoughts J

     

    Cheers,

    Kathleen

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Monday, 17 December 2012 11:48 AM
    To: Kathleen Smith
    Subject: [Tessitura Technical Forum] incorrect scheduled reports

     

    Hi everyone,

     

    We’ve had a very strange instance where some of our scheduled reports have been generated and sent out, but when people open the attachment, it’s an entirely different report from what they were expecting (some people received a sales report when they were expecting a membership report, for example).  Has anyone else experienced something like this or have any ideas what might cause it?

     

    Cheers,

    Kathleen

     

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Reply
  • $organization

    Yes, we experienced that same problem. I have a TASK ticket opened up on the issue. For us, it seems to be related to the same report scheduled multiple times at the same time and running concurrently. One job appears to be “stealing” the output from another job.

     

    For now, we set concurrent reports to 1 and I also asked people to try and avoid scheduling the same report at the exact same time. At this point, that seems to have resolved the issue, but we’re hoping Tessitura will fix this bug soon.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Monday, December 17, 2012 11:08 AM
    To: David Frederick
    Subject: RE: [Tessitura Technical Forum] incorrect scheduled reports

     

    Just to chime in - we recently started having this problem as well but it was resolved by changing the time of one of the reports so they weren't running at the same time. Since it's no longer an issue I won't open a support ticket but wanted to mention that there are at least 3 of us that have experienced it! :)

    From: Ryan Creps <bounce-ryancreps9649@tessituranetwork.com>
    Sent: 12/17/2012 8:51:11 AM

    We have been working with Nancy (as she mentions above) on the same issue.  If you open a support ticket on TASK we can assist you in troubleshooting.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Sunday, December 16, 2012 8:10 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] incorrect scheduled reports

     

    Actually, we’ve done a bit more investigating, and we realise that a large number of reports (including the ‘wrong’ ones) were all scheduled to go out at the same time.  We think that that’s what’s causing it, but would love to hear other’s thoughts J

     

    Cheers,

    Kathleen

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith
    Sent: Monday, 17 December 2012 11:48 AM
    To: Kathleen Smith
    Subject: [Tessitura Technical Forum] incorrect scheduled reports

     

    Hi everyone,

     

    We’ve had a very strange instance where some of our scheduled reports have been generated and sent out, but when people open the attachment, it’s an entirely different report from what they were expecting (some people received a sales report when they were expecting a membership report, for example).  Has anyone else experienced something like this or have any ideas what might cause it?

     

    Cheers,

    Kathleen

     

    Click here to report this email as spam.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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