Hi everyone,
We’ve had a very strange instance where some of our scheduled reports have been generated and sent out, but when people open the attachment, it’s an entirely different report from what they were expecting (some people received a sales report when they were expecting a membership report, for example). Has anyone else experienced something like this or have any ideas what might cause it?
Cheers,
Kathleen
We have been working with Nancy (as she mentions above) on the same issue. If you open a support ticket on TASK we can assist you in troubleshooting.
+Ryan Creps
+Tessitura Network
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: Sunday, December 16, 2012 8:10 PM To: Ryan Creps Subject: RE: [Tessitura Technical Forum] incorrect scheduled reports
Actually, we’ve done a bit more investigating, and we realise that a large number of reports (including the ‘wrong’ ones) were all scheduled to go out at the same time. We think that that’s what’s causing it, but would love to hear other’s thoughts J
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: Monday, 17 December 2012 11:48 AM To: Kathleen Smith Subject: [Tessitura Technical Forum] incorrect scheduled reports
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Just to chime in - we recently started having this problem as well but it was resolved by changing the time of one of the reports so they weren't running at the same time. Since it's no longer an issue I won't open a support ticket but wanted to mention that there are at least 3 of us that have experienced it! :)
We also had this problem, and it's a known Report Server issue: reports schedule for the same time can wind up sending one report to the lists on both schedules. We offset the time of the two reports by 15 minutes and that resolved the issue.
I would still, however, file a ticket, as I believe that might be useful in Tessitura getting a handle on the bug.
--Gawain