Hi everyone,
We’ve had a very strange instance where some of our scheduled reports have been generated and sent out, but when people open the attachment, it’s an entirely different report from what they were expecting (some people received a sales report when they were expecting a membership report, for example). Has anyone else experienced something like this or have any ideas what might cause it?
Cheers,
Kathleen
Yes! We have experienced this for quite a while now. We have had a ticket open for months. I recommend you do the same. What we’ve done to try to ameliorate this is encourage our users to not schedule their reports at the direct top or bottom of the hour (choose 5:17 am or something). We have also dropped our max polling rate to 5. Still, it happens whenever two or more reports are scheduled to run and email at the exact same time.
I’m sorry you’re having this problem, but am relieved to hear it’s not just us!
Nancy Sheleheda
412-456-1387
sheleheda@trustarts.org
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kathleen Smith Sent: Sunday, December 16, 2012 7:47 PM To: Sheleheda, Nancy Subject: [Tessitura Technical Forum] incorrect scheduled reports
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