We have a 3rd party ticketing service (Turnstyles) that handles our overflow/after hours phone sales. They access our systems through a terminal server. Since the v11 update (I believe it started then) they have had numerous problems with print at home tickets. When these problems started they did not have the option available at all. We resolved that by adding a 'dummy' ticket printer (generic/text only driver) to their profiles. Once they installed the dummy printer and added it as the default ticket printer in Tessitura preferences the problem seemed to go away for a short while. Now, however, they are having issues with the print at home tickets simply not processing at all. We have looked at our Exchange server and verified that there has been no email sent to the customers. I have also looked into the PAH logs to see if the order number was present and in most cases it is not. Nor am I able to find anything in event or error logs on either the PAH server (SOAP API server), the database server, or the terminal server. We're really not sure which way to go at this point, any help is appreciated. Thanks
Has anyone experienced similar issues? Thanks