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Suppressed Out of State patron appearing in list

Brady Clark
$organization

Hi all,

In Extraction Manager, one of the suppressions for pulling a mailing list was "Out of State."  When we ran the extraction, however, one of the results is for a patron with a current out of state address and an inactive local address...does anyone have an idea why that record might have been included?

Any help is appreciated....

Thanks,

Brady

Indiana Repertory Theatre

Parents
  • $organization

    Hi Heather,

     

    Thanks for the suggestions…we will give them a try…for the record, we are currently on v11.0.3….

     

    Brady

     

    Brady Clark
    Development and Tessitura CRM Consultant
    INDIANA REPERTORY THEATRE
    140 W. Washington St. · Indianapolis, IN 46204
    Direct line: (317) 916-4831 · Ticket office: (317) 635-5252
    E-mail address:     bclark@irtlive.com
    INDIANA REPERTORY THEATRE
    WORLD CLASS. MADE IN INDIANA

    Music. Mystery. Magic. Experience the thrill of a new IRT season featuring 
    Grammy Award winning artist Sylvia McNair in
    Stephen Sondheim’s A LITTLE NIGHT MUSIC and much more.   
    Visit us at     www.irtlive.com and get your tickets for the best seat in town. 


    Thank you to OneAmerica Financial Partners returning as our season sponsor for 2012-13!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, October 30, 2012 2:07 PM
    To: Brady Clark
    Subject: Re: [Tessitura Technical Forum] Suppressed Out of State patron appearing in list

     

    Brady -

    It sounds like you have some rogue extraction criteria in the mailing... Because, in theory, if your Out of State suppression line is set up correctly then it should have suppressed that patron from the rest of the segments.

    One thing to check is to save that suppression segment in the extraction to a list and check to see if that patron is in the list. If they aren't, then something is screwy with that extraction data. 

    If they *are* in the suppression list, make sure you aren't pulling data from a segment ranked above the suppression. 

    Also, you don't say whether you are on v11 or not, but there are some extra things you have to think of when suppressing in v11 to make sure you suppress the entire Household and Affiliates. If you don't do that you can have random people slip through.

    Sorry this is such a general answer, but it is hard to be specific without actual data.

    HTH,

    Heather

     

    From: Brady Clark <bounce-bradyclark3721@tessituranetwork.com>
    Sent: 10/30/2012 12:33:40 PM

    Hi all,

    In Extraction Manager, one of the suppressions for pulling a mailing list was "Out of State."  When we ran the extraction, however, one of the results is for a patron with a current out of state address and an inactive local address...does anyone have an idea why that record might have been included?

    Any help is appreciated....

    Thanks,

    Brady

    Indiana Repertory Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hi Heather,

     

    Thanks for the suggestions…we will give them a try…for the record, we are currently on v11.0.3….

     

    Brady

     

    Brady Clark
    Development and Tessitura CRM Consultant
    INDIANA REPERTORY THEATRE
    140 W. Washington St. · Indianapolis, IN 46204
    Direct line: (317) 916-4831 · Ticket office: (317) 635-5252
    E-mail address:     bclark@irtlive.com
    INDIANA REPERTORY THEATRE
    WORLD CLASS. MADE IN INDIANA

    Music. Mystery. Magic. Experience the thrill of a new IRT season featuring 
    Grammy Award winning artist Sylvia McNair in
    Stephen Sondheim’s A LITTLE NIGHT MUSIC and much more.   
    Visit us at     www.irtlive.com and get your tickets for the best seat in town. 


    Thank you to OneAmerica Financial Partners returning as our season sponsor for 2012-13!

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, October 30, 2012 2:07 PM
    To: Brady Clark
    Subject: Re: [Tessitura Technical Forum] Suppressed Out of State patron appearing in list

     

    Brady -

    It sounds like you have some rogue extraction criteria in the mailing... Because, in theory, if your Out of State suppression line is set up correctly then it should have suppressed that patron from the rest of the segments.

    One thing to check is to save that suppression segment in the extraction to a list and check to see if that patron is in the list. If they aren't, then something is screwy with that extraction data. 

    If they *are* in the suppression list, make sure you aren't pulling data from a segment ranked above the suppression. 

    Also, you don't say whether you are on v11 or not, but there are some extra things you have to think of when suppressing in v11 to make sure you suppress the entire Household and Affiliates. If you don't do that you can have random people slip through.

    Sorry this is such a general answer, but it is hard to be specific without actual data.

    HTH,

    Heather

     

    From: Brady Clark <bounce-bradyclark3721@tessituranetwork.com>
    Sent: 10/30/2012 12:33:40 PM

    Hi all,

    In Extraction Manager, one of the suppressions for pulling a mailing list was "Out of State."  When we ran the extraction, however, one of the results is for a patron with a current out of state address and an inactive local address...does anyone have an idea why that record might have been included?

    Any help is appreciated....

    Thanks,

    Brady

    Indiana Repertory Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
  • $organization in reply to Brady Clark

    Hi Brady -

    Go to know that you are v11. So keep in mind scenarios like this:

    You have a household and affiliate with this set up:

    HH = #1
    A1 = #2
    A2 = #3

    The HH (#1) has an out of state address. You suppress that account, but ONLY that account (#1) - you forget to expand for #2 and #3. Then later, your data pulls account #2 because they meet the criteria. Account #2 (Affiliate 1) will end up in the data and not suppressed.

    Following me? I don't know if that is your particular scenario, but we had to go back and adjust some of our default suppressions to account for this. What we've *tended* to do for mailings is in the Advanced Relationship wizard we use the 'Replace individual constituent with Primary Household if exists'.

    This would mean that in your suppression you'd get Acct #1, and then in the later data pull Acct #2 would be replaced with Acct #1 - which would mean it would be suppressed. It also has the added bonus of only sending one mail piece to a physical address. (Emails adds a whole new layer of complexity!)

    HTH,

    Heather