Hi all,
In Extraction Manager, one of the suppressions for pulling a mailing list was "Out of State." When we ran the extraction, however, one of the results is for a patron with a current out of state address and an inactive local address...does anyone have an idea why that record might have been included?
Any help is appreciated....
Thanks,
Brady
Indiana Repertory Theatre
Brady -
It sounds like you have some rogue extraction criteria in the mailing... Because, in theory, if your Out of State suppression line is set up correctly then it should have suppressed that patron from the rest of the segments.
One thing to check is to save that suppression segment in the extraction to a list and check to see if that patron is in the list. If they aren't, then something is screwy with that extraction data.
If they *are* in the suppression list, make sure you aren't pulling data from a segment ranked above the suppression.
Also, you don't say whether you are on v11 or not, but there are some extra things you have to think of when suppressing in v11 to make sure you suppress the entire Household and Affiliates. If you don't do that you can have random people slip through.
Sorry this is such a general answer, but it is hard to be specific without actual data.
HTH,
Heather