Has anyone switched to Element as their payment gateway or processor (or both)? If so, I am interested in your experiences so far. There was a lot of positive buzz at the conference this year about Element and many of us (on the IT side at least) were excited about what we were hearing. :)
You do have to be up to v. 11.04 or request the 11.04 version of the PGS to work.
Thanks that is good to know. Sounds like you may have been one of the first to move to Element. And it sounds like it has been pretty smooth overall. I'm assuming the setup is simply a matter of changing where the payment gateway points within Tessitura, as well as setting up your merchants on the Element side?
Hey Jason -
The Tessitura set up is super easy (provided you have the right payment gateway version) and does just involve changing the config file. (Although I wouldn't do it without Tessitura supervision!)
Merchant setup is, well, merchant set up. Full of niggly bits and pieces, but no worse than other set ups. Do make sure to run a couple of test charges through and make sure they show up on your bank statements before flipping to live.
- Heather
Exactly. Element sends a VAR sheet appropriate to your merchant services provider, you send the VAR sheets back, they send you email confirmations with all information you need to dump into your PGS ini file, which you tie into your payment methods, and you're there.