Has anyone switched to Element as their payment gateway or processor (or both)? If so, I am interested in your experiences so far. There was a lot of positive buzz at the conference this year about Element and many of us (on the IT side at least) were excited about what we were hearing. :)
Jason,
We've used Element since September 26 against TransFirst 4 merchant accounts using the new Tessitura payment gateway server without difficulty. Setup was easy.
Out load hasn't been massive, so I cannot address your concern on that front. We HAVE had a couple of situations where ticket orders were interrupted mid-process and the system rolled back correctly.
Element provides a user interface for reviewing, managing, and downloading detailed activity reports from one's Element accounts.
Deposits into our bank account through Element/TransFirst have so far matched Tessitura credit card payment reports perfectly.
Jim