Has anyone switched to Element as their payment gateway or processor (or both)? If so, I am interested in your experiences so far. There was a lot of positive buzz at the conference this year about Element and many of us (on the IT side at least) were excited about what we were hearing. :)
Thanks for the replies! Have any of you had any medium to large-scale on sales using the new system? Honestly, at this point my biggest concern is ensuring the technology functions correctly under a high traffic sale situation. I'm sure load testing was done through the engineering process by Tessitura and Element, but as with anything, sometimes the real world doesn't quite mesh up with test scenerios.
One issue we've had with Transcend is that occassionally we have instances where a transaction will be authorized and exist in the Transcend database, but the Tessitura side is gone. We have a nightly script that runs looking for these types of issues just in case, which then notifies us so we can issue a credit on the backend. I'm curious how these types of situations would be identified using Element since the database is offsite and I'm assuming we can't write SQL against it directly.
Hi Jason - no large onsales for us I'm afraid (or our version of large is probably tiny compared to others!). Ron Wilson is working on a download that would pull info (but not break PCI compliance) from Element and you could use locally to compare. We'll have it on our system to test next week. Fingers crossed on that!
- Heather
Do you have any more info about the download that would pull info from Element? I'm curious what it is (a custom application, some sort of script, report on the website, etc.)? I'd hope it allows some sort of automatic running that does not require a user to log into their system and check daily.
Hi Jason -
I've only seen proof of concept stuff, but not the actual thing (report? procedure? service?) yet. Stay tuned for further details...