Does anybody have a method to identify a rollover package in a completed order?
Our business rules treat rollover packages in orders differently than new packages and we need to be able to distinguish them for correctly formatted receipts and confirmation emails.
Currently we are flagging the renewals packages by putting the string "RENEWAL" in the package line item notes field, but this is far from optimal - it disrupts how we use that field in our order processing.
Thanks,
Mark Wladika
San Francisco Opera
We use the Subscription Summary type to indicate Renewed versus New. But it does require the staff to choose the appropriate type of subscription. We also change the solicitor from Rollover but perhaps in your business rules you could leave the solicitor as Rollover and then you would be able to distinguish them from New because new orders would automatically get a solicitor of one of your staff and all renewing orders would have rollover as the solicitor.
Just some thoughts.
Elizabeth Carlock
Director of Ticketing Services
The Granada Theatre
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mark Wladika Sent: Tuesday, October 09, 2012 10:28 AM To: Elizabeth Carlock Subject: [Tessitura Technical Forum] How to identify a rollover package in an order?
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