Does anybody have a method to identify a rollover package in a completed order?
Our business rules treat rollover packages in orders differently than new packages and we need to be able to distinguish them for correctly formatted receipts and confirmation emails.
Currently we are flagging the renewals packages by putting the string "RENEWAL" in the package line item notes field, but this is far from optimal - it disrupts how we use that field in our order processing.
Thanks,
Mark Wladika
San Francisco Opera
It may not help in your current setup, but could you use a different MOS for rollovers vs. new subscriptions? Other ways of marking orders include Channel and Category if those fields are not currently being used.
Boann
Thanks Boann, but our problem is not at the order level, but rather the package level. For example a renewal order can have a combination of a renewal package and new subscription package. There's no way to know which is which when you are looking at the completed order, from a data perspective.