Folks,
All of our general public/walkup orders are currently in the 0 account. We are considering the possibility of moving those to an account(s) in order for them to read into history.
Has anyone done this? Is it a fairly easy process to assign orders with account#=0 to a valid account#? What would we need to look out for.
Thank you for any advise you can give.
Sharon Grayton, Cincinnati Symphony
You should be able to load the orders one by one and then type in the account number you want to move them to. It should prompt you asking are you sure you want to change the customer for this order.
HTH
Marty Jones
Database Administrator
Omaha Performing Arts 1200 Douglas Street
Omaha, Nebraska 68102
P 402.661.8469 | F 402.345.0222
majones@omahaperformingarts.org
www.omahaperformingarts.org
For tickets, call Ticket Omaha at 402.345.0606
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sharon Grayton Sent: Thursday, July 23, 2009 10:07 AM To: Martin A. Jones Subject: [Tessitura Technical Forum] assigning account to gen public
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I should have been more clear. I talking about assigning all of our 0-account orders--three year's worth--to account number(s). One by one wouldn't work very well.
Sharon
Just FYI for people curious about this feature, the ability to change the constituent that an order is associated to is controlled by the security object "Ticketing Change Const ID" which may or may not be assigned to you.