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Default Source_no Not Active

Frances O'Connell
$organization

Hi there,

I recently changed our Default Source_no for the new Fiscal Year Campaign in T_DEFAULTS.  Our web developers have created a new page for Subs on sale and receive the following code:

Exception caught. Message: [System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Default Source_no value is not an Active Source_no%0a at Tessitura.WebAPI.Tessitura.LoginDirect(String sSessionKey, String sUID, String sPwd, Int32 iLoginType, LoginAttemptHeader& loginHeader)%0a at Tessitura.WebAPI.Tessitura.Login(String sSessionKey, String sUID, String sPwd, Int32 iLoginType)%0a

The Source and Appeal are both Open and Active.  Is there another area that is affected or needs to be updated to make the source valid for the web?

Funny thing is I changed this about 2.5 weeks ago and it hasn't been a problem until now the launch of the new page...

 

Thank you!!

Frannie

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  • Former Member
    Former Member $organization

    Does your web config file specify the source number any place?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Frances O'Connell
    Sent: Monday, July 23, 2012 5:59 PM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] Default Source_no Not Active

     

    Hi BoAnn,

    Thanks for your response!  I have checked the Campaign, Appeal, and Source dates so many times out of paranoia - but that's not it!  They are all set about a week prior to and after the beginning and end of the current fiscal year - none expiring any early than 6/30/13!

    Let me know if anyone has any other ideas...

    Thank you!

    Frannie

    From: Boann Petersen <bounce-boannpetersen5924@tessituranetwork.com>
    Sent: 7/23/2012 4:45:06 PM

    Make sure that the start and end dates for the soure, appeal and campaign are all active.  This catches us almost every year (at least now this is the first place I look...).




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Does your web config file specify the source number any place?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Frances O'Connell
    Sent: Monday, July 23, 2012 5:59 PM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] Default Source_no Not Active

     

    Hi BoAnn,

    Thanks for your response!  I have checked the Campaign, Appeal, and Source dates so many times out of paranoia - but that's not it!  They are all set about a week prior to and after the beginning and end of the current fiscal year - none expiring any early than 6/30/13!

    Let me know if anyone has any other ideas...

    Thank you!

    Frannie

    From: Boann Petersen <bounce-boannpetersen5924@tessituranetwork.com>
    Sent: 7/23/2012 4:45:06 PM

    Make sure that the start and end dates for the soure, appeal and campaign are all active.  This catches us almost every year (at least now this is the first place I look...).




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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