Laggy Transcend Client Login Screen on Windows 2008 R2

Heather,

You’re not alone!  We have the same issue.  Intrix support told me they’re aware of several companies having the same trouble, but they don’t have a fix.  I haven’t had time to dig deeper, but it certainly is annoying.

Regards,

Lori

Hi Tessiturians -

Does anyone out there access the Transcend client from a Windows 2008 R2 64bit terminal server? We're having the strangest issue with the log in screen where it has a good 4-5 second lag between keystroke and showing on screen as well as the mouse appearing and disappearing. Once you manage to log in to the actual Transcend client everything works hunky-dory. It's just the darn logging in that is so whacky. (And since this is a terminal server if a user locks out the machine EVERYONE is locked out, so having issues on the log in screen is particularly nasty.)

Intrix is stumped. I'm stumped. We've reinstalled/upgraded to the latest version/etc with no luck so I thought I'd see if anyone else has the same setup and if they had any issues or it is just us.

Thanks!

Heather
Seattle Rep 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Heather,

You’re not alone!  We have the same issue.  Intrix support told me they’re aware of several companies having the same trouble, but they don’t have a fix.  I haven’t had time to dig deeper, but it certainly is annoying.

Regards,

Lori

Hi Tessiturians -

Does anyone out there access the Transcend client from a Windows 2008 R2 64bit terminal server? We're having the strangest issue with the log in screen where it has a good 4-5 second lag between keystroke and showing on screen as well as the mouse appearing and disappearing. Once you manage to log in to the actual Transcend client everything works hunky-dory. It's just the darn logging in that is so whacky. (And since this is a terminal server if a user locks out the machine EVERYONE is locked out, so having issues on the log in screen is particularly nasty.)

Intrix is stumped. I'm stumped. We've reinstalled/upgraded to the latest version/etc with no luck so I thought I'd see if anyone else has the same setup and if they had any issues or it is just us.

Thanks!

Heather
Seattle Rep 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!