Re-installing Boca ticket printers

After repeatedly removing and adding the printer, it finally took.  Sheesh!  It used to be a 5 minute task on WinXP.  I hope this doesn’t continue with others!!   I’ll take your advice and shutdown before unplugging.

Thanks for your assistance on this.

…Dave

Thanks Penny.  But where do you create a new usb port?  I can create a local port or IP port, but can’t find usb.

We have had the same trouble with BOCAs on USB.  I have ended up creating a new USB port in Windows and installing he BOCA to that new port and that seems to solve it.  We also follow the practice now of shutting the computer off before disconnecting a BOCA attached with USB, and that seems to prevent the issue from happening in the first place.

Penny

I have trouble when I swap or replace ticket printers.  The computer doesn’t seem to recognize the new one properly.  It looks good in devices/printers, but nothing prints from Tessitura.  The print queue then shows a document in an error state.  It seems you used be able to remove the printer, then when you connected a new one Windows would take you through the add printer routine.  Now it seems to just use the same name it used to have but it doesn’t work.  Something must be left over from the old printer and I cannot figure it out.  Anyone have a clue how to remove an old ticket printer and install a new one.  (Windows 7, and using USB connection)

Thanks!

…Dave

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