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Re-installing Boca ticket printers

David Vivino (Past Member)
$organization

I have trouble when I swap or replace ticket printers.  The computer doesn’t seem to recognize the new one properly.  It looks good in devices/printers, but nothing prints from Tessitura.  The print queue then shows a document in an error state.  It seems you used be able to remove the printer, then when you connected a new one Windows would take you through the add printer routine.  Now it seems to just use the same name it used to have but it doesn’t work.  Something must be left over from the old printer and I cannot figure it out.  Anyone have a clue how to remove an old ticket printer and install a new one.  (Windows 7, and using USB connection)

Thanks!

…Dave

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  • Former Member
    Former Member $organization

    We have had the same trouble with BOCAs on USB.  I have ended up creating a new USB port in Windows and installing he BOCA to that new port and that seems to solve it.  We also follow the practice now of shutting the computer off before disconnecting a BOCA attached with USB, and that seems to prevent the issue from happening in the first place.

     

    Penny

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Vivino
    Sent: Thursday, May 31, 2012 1:02 PM
    To: Tabor, Penny
    Subject: [Tessitura Technical Forum] Re-installing Boca ticket printers

     

    I have trouble when I swap or replace ticket printers.  The computer doesn’t seem to recognize the new one properly.  It looks good in devices/printers, but nothing prints from Tessitura.  The print queue then shows a document in an error state.  It seems you used be able to remove the printer, then when you connected a new one Windows would take you through the add printer routine.  Now it seems to just use the same name it used to have but it doesn’t work.  Something must be left over from the old printer and I cannot figure it out.  Anyone have a clue how to remove an old ticket printer and install a new one.  (Windows 7, and using USB connection)

    Thanks!

    …Dave




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    We have had the same trouble with BOCAs on USB.  I have ended up creating a new USB port in Windows and installing he BOCA to that new port and that seems to solve it.  We also follow the practice now of shutting the computer off before disconnecting a BOCA attached with USB, and that seems to prevent the issue from happening in the first place.

     

    Penny

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Vivino
    Sent: Thursday, May 31, 2012 1:02 PM
    To: Tabor, Penny
    Subject: [Tessitura Technical Forum] Re-installing Boca ticket printers

     

    I have trouble when I swap or replace ticket printers.  The computer doesn’t seem to recognize the new one properly.  It looks good in devices/printers, but nothing prints from Tessitura.  The print queue then shows a document in an error state.  It seems you used be able to remove the printer, then when you connected a new one Windows would take you through the add printer routine.  Now it seems to just use the same name it used to have but it doesn’t work.  Something must be left over from the old printer and I cannot figure it out.  Anyone have a clue how to remove an old ticket printer and install a new one.  (Windows 7, and using USB connection)

    Thanks!

    …Dave




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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